ATD 2019 is the largest event for talent development professionals worldwide and SAP Litmos was proud to be a Platinum sponsor. With more than 2,000 visitors to our booth and a wide variety of SAP Litmos activities, we needed a concise way to wrap up the event. The end result? A basketball-themed acrostic highlighting all […]
My Internet Time Alliance colleague, Charles Jennings, pointed me to this interesting article by Andries De Grip, titled "The importance of informal learning at work" that has interesting implications for the design of learning experiences, particularly when employees are not desk-bound, and/or in high-turnover situations. The key is to get clear about what informal learning […]
In Implementing E-Learning, Jay Cross and Lance Dublin suggested that implementing eLearning was an organizational change. That is, the introduction of any such program requires change management. And, it turns out, this is true for training and likely all organizational learning interventions. In a recent article, The Great Training Robbery, Harvard professor Michael Beer and […]
The aviation industry is facing a major personnel shortage. According to Boeing’s 2018 Pilot and Technician report, airlines will need 790,000 commercial pilots and 890,000 new cabin crew members in the next 20 years. This is a concern for several reasons, including the fact that airline positions require a lot of training. Commercial pilots, for […]
Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I highlight eight skills that are often overlooked in customer service online training. Customer Service Online Training: 8 Overlooked Skills To Consider Your customer service staff deals with any number of challenges every day, ranging from […]
You’re a sales manager, and your sales team needs training on a specific aspect of their jobs. Your organization intends for this training to be just-in-time learning — if they need a little help, they take a learning module in your LMS, and then they return to what they were doing in the CRM, and perform […]
Even with the many changes to the learning-technology space in 2018, I do believe that 2019 is the year the lens will focus, and companies truly begin to understand the possibilities in front of them — just in time for all those 2020 predictions to come to fruition. This will be the year organizations realize […]
Before reading this post, please take a few minutes to read Part 1 for important context and info on why emotion is so important to learning and why Emotional Intelligence needs to be considered in learning design. Enjoy, and then meet me back here! ~~~ Emotion in Learning (Part 2) Lead a horse to water. Here's […]
The secret behind learning design? Emotion. You know the old saying:"leave the emotion out of it." I'm here to advise you to leave the emotion in, at least in regard to creating your training programs. Training at its core, is a change management effort, with any training program something needs to change. A skill needs to […]
It’s that time of year again, when we get to give and receive gifts. How festive and how fun, regardless if you’re four or forty! We love tearing those ribbons and wrapping paper off and enjoying the surprise of what lies beneath. Of course, we usually just share these experiences with our loved ones, but […]
The best customer experiences are outcomes of the best employee experiences. Employees can only deliver on great experiences by feeling confident and knowledgeable about the processes, systems and outcomes used to deliver on those experiences. So the best employee experiences demand accessible, relevant and personalized learning. Learners today are demanding better education in less time, […]
There is a strange dichotomy in customer service organizations. Customer service, at its core, should be joyful. It feels good to help customers solve problems, perhaps have a moment of delight, and feel better about their relationships with brands. But the truth is that those same customers, the ones we are happy to serve, are […]
This article from HBR.org got me thinking more about how Training, Learning and Development fit into the future of work. Over the years there have been a few research organizations looking into the future of the workplace. But this particular look into the future comes from a unique perspective. The article is built upon the work […]
I attended the Edtech day of Phoenix Startup Week last week. And today some of the presentations went live on slideshare. The CEO of picmonic gave a presentation on Starting a Company in Arizona, and was not part of the edtech track. So I'm glad I stumbled onto their slideshare and their company called Picmonic. I'm always […]
Last month I had the pleasure of speaking at the C3 conference in London. I participated in a Fireside Q&A, which was part of a series of learning seminars hosted by Litmos. I was interviewed by Rory Cameron, Vice President of Callidus Cloud, who asked me the following questions: 1. What are your top predictions for […]
At CES2016, Ginni Remmity, CEO for IBM, delivered her keynote focusing on one trend: Cognitive IoT. It's the overarching term she uses to cover analytics, cloud, mobility, security, wearables, and all the other individual trends in technology today. She refers to digital as the foundation for all of it. But when everything is digital, the new challenge […]
The annual Consumer Electronics Show (#CES2016) is happening in Las Vegas all week. It's one of the largest events in North America showcasing the latest in tech gadgetry from all industries. The eLearning community doesn't normally bother with hardware innovations because hardware products are mostly directed towards consumers of non-educational products. However, as Trish Uhl pointed out […]
If training departments are going to be successful in the 21st century business environment, they must show business value. Part of providing value means spending as little money as possible to achieve the greatest result in the shortest amount of time. Expensive and time consuming one-and-done training course development is no longer a viable strategy. […]
The Artificial Intelligence trend will take the L&D industry by storm. Or by surprise, depending on how open you are to believe it. AI is not something any industry enjoys discussing because it usually means "machines doing the work that humans used to do.” We’re all excited about technologies that help us do our jobs […]
The L&D industry talks a lot about mobile learning. But what about mobile training? With as much as we focus on the learner these days, its equally important to focus on the instruction. Many will argue that you can't/shouldn't deliver entire classes on mobile devices. Let's put aside the notion that "courses" are wrong, and that […]
The 30-10-1 ILT Framework 30-10-1 is a formula for creating instruction in 10 minute blocks. The theory is borrowed from John Medina’s book Brain Rules. To keep the attention of a room full of adult learners you’ve only got about 10 minutes before you’ve lost them. Within each 10 minute segment is another pattern more […]
The role Learning & Development (L&D) can play in the organization is changing. There are great opportunities to assist in success than just offering courses. The time is now for L&D to step up and become an ever-more valuable contributor. The nature of work is changing. As things move faster, the ability to execute against […]
Ready to move your corporate training online but aren’t quite sure what your LMS needs are to get the job done? In this article, I´ll share the top LMS requirements for corporate training that you need to know about when choosing a learning management system for your organization. LMS Requirements For Corporate Training In many […]
Everyone is looking to solve this problem. The ultimate solution rests in a partnership between designers/developers and technology product providers. Design alone can only be effective to a certain point. At some point designers must rely on technology to scale up their designs. But technology can also only do so much. No technology product will […]
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