3 Gifts to Give Every Learner
Happy holidays, everyone! As we enjoy this week of celebration and gift-giving, it got me thinking about the presents we...
In Growth Mode? 5 Ways to Scale Training Fast.
Times of growth are exciting for companies. New locations are opened, new products are rolled out, and new employees are...
Thinking Beyond the Course
A client bought some of my time, and we’re working with a series of regular meetings with me serving as...
5 Ways Mobile Learning Helps You Connect with Your Remote Sales Team
More employees than ever are working remotely. According to Globalworkplaceanalytics.com, the number of employees who work from home has grown...
SAP Litmos & TTEC Win Gold Brandon Hall Group Award
SAP Litmos is honored to take home the Gold Best Advance in Leadership Development Award in Brandon Hall Group’s 2019...
Top 3 Reasons Your Salespeople Need Ongoing, Online Training
Picture this scenario. An employee gets hired as an Account Executive at a reputable and fast-growing startup focused on building...
Essential Training KPIs You Should Be Measuring
Your leaders are demanding value for the money they invest in training. How do you demonstrate beyond doubt that your...
SAP Litmos was BALLIN at ATD 2019
ATD 2019 is the largest event for talent development professionals worldwide and SAP Litmos was proud to be a Platinum...
Getting Formal About Informal Learning
My Internet Time Alliance colleague, Charles Jennings, pointed me to this interesting article by Andries De Grip, titled "The importance...
Training is Organizational Change
In Implementing E-Learning, Jay Cross and Lance Dublin suggested that implementing eLearning was an organizational change. That is, the introduction...
How technology is changing training in the airline industry
The aviation industry is facing a major personnel shortage. According to Boeing’s 2018 Pilot and Technician report, airlines will need...
8 Skills That Are Often Overlooked In Customer Service Online Training
Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I...
Task, Interrupted: How to Seamlessly Integrate Training into Work
You’re a sales manager, and your sales team needs training on a specific aspect of their jobs. Your organization intends...
What's the focus for learning technology in 2019?
Even with the many changes to the learning-technology space in 2018, I do believe that 2019 is the year the...
Emotion in learning (Part 2)
Before reading this post, please take a few minutes to read Part 1 for important context and info on why...
Emotion in learning (Part 1)
The secret behind learning design? Emotion. You know the old saying:"leave the emotion out of it." I'm here to advise you...
The CLO Holiday Wish List
It’s that time of year again, when we get to give and receive gifts. How festive and how fun, regardless...
Engaging Employees to Learn as Part of Your Customer Experience Strategy
The best customer experiences are outcomes of the best employee experiences. Employees can only deliver on great experiences by feeling...
3 ways to prevent employee burnout in the contact center
There is a strange dichotomy in customer service organizations. Customer service, at its core, should be joyful. It feels good...
The Future of L&D in the New World of Work
This article from HBR.org got me thinking more about how Training, Learning and Development fit into the future of work. Over...
How to Improve Learning Retention by Over 300% - Hint: Don't Bore me!
I attended the Edtech day of Phoenix Startup Week last week. And today some of the presentations went live on slideshare....
5 Important Questions to Ask Yourself in 2016
Last month I had the pleasure of speaking at the C3 conference in London. I participated in a Fireside Q&A, which...
The Future of Learning Experiences is Here Today
At CES2016, Ginni Remmity, CEO for IBM, delivered her keynote focusing on one trend: Cognitive IoT. It's the overarching term she...
How Does Hardware Drive the eLearning Industry?
The annual Consumer Electronics Show (#CES2016) is happening in Las Vegas all week. It's one of the largest events in North...
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