The secret behind learning design? Emotion. You know the old saying:"leave the emotion out of it." I'm here to advise you to leave the emotion in, at least in regard to creating your training programs. Training at its core, is a change management effort, with any training program something needs to change. A skill needs to […]

It’s that time of year again, when we get to give and receive gifts. How festive and how fun, regardless if you’re four or forty! We love tearing those ribbons and wrapping paper off and enjoying the surprise of what lies beneath. Of course, we usually just share these experiences with our loved ones, but […]

The best customer experiences are outcomes of the best employee experiences. Employees can only deliver on great experiences by feeling confident and knowledgeable about the processes, systems and outcomes used to deliver on those experiences. So the best employee experiences demand accessible, relevant and personalized learning. Learners today are demanding better education in less time, […]

There is a strange dichotomy in customer service organizations. Customer service, at its core, should be joyful. It feels good to help customers solve problems, perhaps have a moment of delight, and feel better about their relationships with brands. But the truth is that those same customers, the ones we are happy to serve, are […]

This article from HBR.org got me thinking more about how Training, Learning and Development fit into the future of work. Over the years there have been a few research organizations looking into the future of the workplace. But this particular look into the future comes from a unique perspective. The article is built upon the work […]

I attended the Edtech day of Phoenix Startup Week last week. And today some of the presentations went live on slideshare. The CEO of picmonic gave a presentation on Starting a Company in Arizona, and was not part of the edtech track. So I'm glad I stumbled onto their slideshare and their company called Picmonic. I'm always […]

Last month I had the pleasure of speaking at the C3 conference in London. I participated in a Fireside Q&A, which was part of a series of learning seminars hosted by Litmos. I was interviewed by Rory Cameron, Vice President of Callidus Cloud, who asked me the following questions: 1. What are your top predictions for […]

At CES2016, Ginni Remmity, CEO for IBM, delivered her keynote focusing on one trend: Cognitive IoT. It's the overarching term she uses to cover analytics, cloud, mobility, security, wearables, and all the other individual trends in technology today. She refers to digital as the foundation for all of it. But when everything is digital, the new challenge […]

The annual Consumer Electronics Show (#CES2016) is happening in Las Vegas all week. It's one of the largest events in North America showcasing the latest in tech gadgetry from all industries. The eLearning community doesn't normally bother with hardware innovations because hardware products are mostly directed towards consumers of non-educational products. However, as Trish Uhl pointed out […]

If training departments are going to be successful in the 21st century business environment, they must show business value. Part of providing value means spending as little money as possible to achieve the greatest result in the shortest amount of time. Expensive and time consuming one-and-done training course development is no longer a viable strategy. […]