Compliance training: you have to assign it, your learners have to take it, and you probably don’t think it’s anyone’s favorite flavor of workforce learning. You might be wrong, however. While compliance training falls firmly into the must-do category and isn’t nearly as fun as the nice-to-have training (meditation and... more
We all remember the learning experiences that shaped us. Maybe it was an assignment in school, or something that happened in daily life. Whatever your transformative learning experience was, it connected with you, and suddenly something made sense. You learned something, and your perspective of the world shifted a bit.... more
When it comes to creating a compliance training program, mastering the fundamentals is not just a choice – it’s the cornerstone of success. If you’re managing the launch or overhaul of your organization’s compliance training strategy, you might be feeling a bit overwhelmed. Between the complexities of your industry’s changing... more
Nothing strikes fear into a training manager’s heart quite like the word “ROI.” Trying to prove to leadership that a training program is paying off financially is a daunting task: direct evidence may be scant, company leaders might not understand training, and your budget may be on the line. But... more
High-performing companies know that every employee counts. They can either help or hurt your reputation. Customer-facing people in particular, whether engaging face to face, on the phone, chat, or email can affect how an organization is perceived. Frontline workers – those on the frontlines of customer-focused services such as hospitality,... more
Do you know how happy your learners are with your eLearning program? It can be tough to tell from “inside the house,” unless you’re very scientific about surveying and collecting feedback. The good news is that our friends at Training Industry are scientific about these things! In one of their... more
What’s in your calendar for Friday, 28th January? Perhaps you’re a literary buff and will celebrate the 208th anniversary of Jane Austen’s “Pride and Prejudice.” Maybe you’re a child of the 80s and mark this as the day the charity single “We Are the World” was recorded. Those are cheers-worthy happenings indeed, but did... more
You put your heart and soul into your Learning and Development (L&D) program. You work hard to develop training materials that will interest your learners. You introduce technologies that should make accessing learning easier for them. You implement cultural changes within your organization that support training. Despite all of this... more
In the TV show, Schitt’s Creek, there’s an ongoing inclusion of the song “The Best” by Tina Turner. It pops up in the form of an acoustic serenade, an endearing lip sync, and it even finds its way into a pivotal scene in the show’s finale. In our last Lenny... more
