The size of the remote workforce has grown significantly over the past few years and even with many organizations shifting back to on-site work, the remote population will remain large enough to change the ways organizations manage many of their processes, procedures and workflows. Learning and Development teams became acutely... more
Blended learning is here to stay. But if the very idea of blended learning fills you with dread, or makes your learners groan and try to get out of training sessions, chances are you’ve been exposed to a bad blended learning experience. What might that look like? How about an... more
The last year has seen organizations making an heroic effort to switch their Learning and Development programs from in person to online, remote learning. For example, the Tauranga City Council converted their learning program to digital learning in less than a month at the start of the pandemic, rolling out... more
My Internet Time Alliance colleague, Charles Jennings, pointed me to this interesting article by Andries De Grip, titled “The importance of informal learning at work” that has interesting implications for the design of learning experiences, particularly when employees are not desk-bound, and/or in high-turnover situations. The key is to get... more
Introduction Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given. And for organizations that face high employee turnover, it’s even more challenging. How can you systematically develop and deliver great customer experience skills? The principles behind human learning are still... more
The term “blended learning” certainly isn’t new. That goes without saying. The reason for saying it, however, is that this term has received particular scrutiny over its true, current meaning. Questions remain about whether learning professionals share the same perspective on its definition. If someone asked you what blended learning... more
Are you developing training products or learning processes? This is not one of those blog posts looking to divide the L&D community. It’s a genuine question that I think we should all be asking ourselves. I would think that as with most things the best answer is, “a little bit of... more
This post started out with a management/leadership topic. And you can see the video below that resulted from serendipitous social outreach. Management/Leadership is an important topic and one that I think should be discussed in greater detail. But in this post, I’d like to highlight the process. The process highlights the... more
When should I use ILT? When should I use eLearning? When should I use both, or neither? In a perfect world we might have unlimited resources to create perfect training solutions. But we all know how unrealistic that is. If things were so utopian every training project would be created... more
Blended learning for corporate training is not only cost effective, but it is also a more natural way to learn and work at the same time. In this article, I’ll reveal 7 top blended learning benefits for corporate training, so that you can empower employees to become active participants in... more
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