Introduction Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given. And for organizations that face high employee turnover, it’s even more challenging. How can you systematically develop and deliver great customer experience skills?  The principles behind human learning are still key. The nature of the […]

The term "blended learning" certainly isn't new. That goes without saying. The reason for saying it, however, is that this term has received particular scrutiny over its true, current meaning. Questions remain about whether learning professionals share the same perspective on its definition. If someone asked you what blended learning is, would you say, "It's […]

Are you developing training products or learning processes? This is not one of those blog posts looking to divide the L&D community. It's a genuine question that I think we should all be asking ourselves. I would think that as with most things the best answer is, "a little bit of both". But what does that […]

This post started out with a management/leadership topic. And you can see the video below that resulted from serendipitous social outreach. Management/Leadership is an important topic and one that I think should be discussed in greater detail. But in this post, I'd like to highlight the process. The process highlights the amazing power of social connections […]

When should I use ILT? When should I use eLearning? When should I use both, or neither? In a perfect world we might have unlimited resources to create perfect training solutions. But we all know how unrealistic that is. If things were so utopian every training project would be created with the perfect blended learning […]

Blended learning for corporate training is not only cost effective, but it is also a more natural way to learn and work at the same time. In this article, I’ll reveal 7 top blended learning benefits for corporate training, so that you can empower employees to become active participants in your company’s success. The Blended […]

In a recent blog post I introduced the idea of training course patterns to kickstart your LMS. The needs of every department will vary, but that's the beauty of patterns. Patterns are broad enough to give you ultimate flexibility in your final design. As I look back on my career of training development, and conversations with […]

Blended Learning Webinar The webinar on Blended Learning recently delivered live is now available on the Litmos YouTube channel. In the video I covered the following: How do we define blended learning? The history of blended learning according to @bschlenker. 21st century blended learning is part of shifting to an iterative development process. And I also remind […]

Have you heard about Blended Learning? The term is often used to define learning solutions that include parts of the content, or experiences, being delivered in different ways. Each may use different instructional methods more appropriate to each lesson or module of content. In a poll recently run by Jane Hart, she found that 49% of respondents […]

YouTube hit the mainstream pretty hard in 2014. Or maybe I should rephrase that to YouTubers hit the mainstream in 2014. Of course the kids have been watching their favorite YouTubers long before 2014, but it just feels like the rest of the world is finally gaining interest. Youtube's popularity is a great example of […]

It's inevitable that we are always looking for the best way to train. We try different approaches and find that some work better than others, but it's doubtful that any of us have stumbled upon the best method out there. Maybe that's because there simply isn't one. Adults learn in such different ways that some methods work […]

We’ve talked about a number of learning tips over the past few weeks. Today, I want to share some information from an interesting book I have been reading this past year. I pick it up often and review sections and some of my sidebar notes. It’s the kind of book that keeps you coming back […]