Why Non-Customer-Facing Teams Need Customer Experience Training
There is a common refrain (dare I say, excuse?) from teams who don’t see themselves as dealing with customers. They...
The Top Five Ingredients for a Perfect Training Recipe
Oh, Thanksgiving dinner. There’s something for everyone — turkey, mashed potatoes, veggies and – of course — pumpkin pie. It doesn’t matter if...
Life in the Fast Lane: Training for the Automotive Industry
The Automotive industry has undergone substantial changes in the past several years with the introduction of advanced robotics and other...
Extreme Engagement in Corporate Learning
I’ve written before about learning experience design, but I want to take it a bit further. I think we can,...
Next-gen Retail Training: Can Salespeople Really Change Lives?
You've heard it for the past few years; we've entered the Experience Economy. Brand loyalty is now built primarily on...
Winson Group Boosts Learner Engagement and Delivers Award-winning Service Training
As the global economy rapidly changes, Australia’s manufacturing industry is evolving to remain competitive. The manufacturing sector in Australia contributes...
Customer Training: Are You Ahead of the Curve?
In recent years, the Experience Economy has been reshaping the business world, as companies everywhere pursue new methods to enhance...
The Power of People in Learning
Our understanding of the world has changed. From a hierarchical, top-down, one-person-thinks-for-many approach to organizations, we’re moving on. We’re increasingly...
In Growth Mode? 5 Ways to Scale Training Fast.
Times of growth are exciting for companies. New locations are opened, new products are rolled out, and new employees are...
Honoring World Mental Health Day
It's World Mental Health Day, a day when people from across the globe are encouraged to educate themselves, raise awareness...
Your Company's Growth Demands CX Training
We joke about the way some people can just get things to go their way simply by being them. You...
Training to Create a Barrier-free Work Environment
Did you know that nearly one in five people are living with disability? Maybe that sounds high to you. You...
Training at Non-profits: How Girl Scouts San Diego Empowers its Volunteers
When Girl Scouts San Diego (GSSD), was looking for a way to train its troop leaders, the organization faced a...
5 Types of Learning Content You Should Buy Off the Shelf
A successful workplace training program should have custom-created content. After all, you need your employees to have knowledge specific to...
Training for a Mentally Healthy Workplace
Did you know mental illness is now recognised as a leading cause for workplace absences, sick leave and long-term work...
5 Ways Mobile Learning Helps You Connect with Your Remote Sales Team
More employees than ever are working remotely. According to Globalworkplaceanalytics.com, the number of employees who work from home has grown...
Video Assessments: The Human Connection eLearners Need to Succeed
Anyone who has ever taught a class or managed training knows one thing: not all learners are stars in class....
Smarter employee evaluation
What do you use as a basis for evaluation of employees? It’s easy to have a simple measure, such as...
SAP Litmos & TTEC Win Gold Brandon Hall Group Award
SAP Litmos is honored to take home the Gold Best Advance in Leadership Development Award in Brandon Hall Group’s 2019...
Why Gamification is a Natural Fit for Sales Training
Salespeople are notoriously tough. They have to be: it’s their job to hunt down prospects who will buy from them. ...
Your Culture Needs More CX Training
Business leaders are concerned about keeping up with future demands from customers, and rightfully so. In a recent survey conducted...
What's L&D's Role in Supporting the Brand Promise?
One of the robust issues for organizations is purpose. It’s become a rallying cry for organizations to address the dilemma...
Top 3 Reasons Your Salespeople Need Ongoing, Online Training
Picture this scenario. An employee gets hired as an Account Executive at a reputable and fast-growing startup focused on building...
Essential Training KPIs You Should Be Measuring
Your leaders are demanding value for the money they invest in training. How do you demonstrate beyond doubt that your...