If you've ever been to the Apple store, you know that it's kind of an experience: you can buy products there; you can get your devices fixed there; and there are scheduled Today at Apple programs —  like a music lab, a photo walk, or kids' programs.  Today at Apple may seem, at first glance, […]

There is a strange dichotomy in customer service organizations. Customer service, at its core, should be joyful. It feels good to help customers solve problems, perhaps have a moment of delight, and feel better about their relationships with brands. But the truth is that those same customers, the ones we are happy to serve, are […]

Introduction Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given. And for organizations that face high employee turnover, it’s even more challenging. How can you systematically develop and deliver great customer experience skills?  The principles behind human learning are still key. The nature of the […]

You work so hard on your learning programs! It’s difficult work that requires constant attention, great flexibility, and ongoing learning for yourself as the discipline rapidly evolves and becomes increasingly digital and mobile. We at Litmos recognize the hard work that you do on a daily basis and believe there’s no more important function within […]

It’s all-too-common to get into a work rut. You show up and diligently do your job every day. You chat with the same colleagues, grumble at the same challenges, and smile at the same silly inside jokes. And while you truly care and genuinely try to do your best, sometimes you’re at a loss for […]

It's an oft-quoted saying in IT: 80 percent of customers only use 20 percent of the features in the software they've bought. This may sound like an exaggeration, but let's do an experiment: how many of your phone's features and pre-installed apps do you actually use? How many more would you be using if the […]

Training can be really fun. We get to talk about topics that enrich people’s jobs and lives, such as customer experience training that improves the flow of business and soft skills training that enhances human interactions. These subjects allow us to be creative and even a bit playful in discussing the value of corporate learning […]

Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons why you should bring mobile learning into the fold to improve employee productivity and online training ROI. 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore We often think of customer service […]

Customer experience, in all its complexity, really is about one thing to your customers. Expectations. Think about your own customer journeys. Have you ever been disappointed? Most likely, your story starts with a “They promised me...” and ends with a “They just refused!” Consider the classic Jerry Seinfeld "reservation scene" where he and Elaine show […]

In today’s business environment, challenges come fast and furious. Too often, the learning function finds itself continually putting out fires, rather than planning for the organization’s future. The digital transformation that many companies are looking to make is only exacerbating this situation. Learning needs to get ahead of the curve and help the organizations get […]