It may be argued (or mythologized) that the best salespeople in the world are stereotypically ambitious, self-starters who will sell, sell, sell no matter what. However, the research and real-world outcomes show that most salespeople, in fact, benefit substantially from ongoing training. It keeps them not only abreast of the latest product information, but also […]

Today’s customers want information now. Often that information needs to come from a customer-facing sales or service person. Since they’re literally the face of your business, make sure they’re equipped with the very latest product training at all times. And, make sure you don’t bog them down for long periods of time -- training can […]

The remote workforce is growing.  Numbers from Gallup show that 43 percent of employees work remotely at least some of the time, and according to Globalworkplaceanalytics.com, the number of employees who work remotely has grown by 140 percent since 2005, nearly 10 times the rate of the rest of the workforce. That number does not […]

Do you struggle to align your learning strategy with the larger goals of your company? Do you feel like learning lives in a silo? If so, you're not alone. While all organizations need to develop and deploy multiple strategies, learning can sometimes fall outside the standard scope of strategies that make it up to the […]

There is no denying that people simply access information much differently than they did just a few short years ago. Organizational learning has been a bit slow to adapt, but the shift is underway. Organizations are beginning to expand the ways they deliver learning and are focused on bringing learning into the everyday workflow. I […]

At recent learning conferences and L&D industry articles, the term "emotional intelligence" has popped up quite frequently. In the learning world, we have lots to say about measurable skills, meeting compliance check boxes, and other tangibles, but where does this soft competency of emotional skill fit into the mix when it comes to leadership and […]

It's inarguable that the past few years have revealed rapid changes in corporate learning. Forces such as accelerated speed-of-business, new technologies such as Augmented Intelligence, and an increasingly mobile and dispersed workforce have forced many companies to reassess and change their former game plans. We've seen the shift from strictly, internally "pushed" training to more […]

It's the holiday season, so hotels, cruise lines, and other event and lodging businesses are abuzz with travelers seeking the perfect seasonal stay. To make their holiday bright (and have them return next year) everything needs to be right, from the lights to the trees to the kids activities to the eggnog station in the […]

You've still got a couple of weeks to set your New Year's resolutions, so be sure to add this one to your list: Be a hero at work! Save your people from boring learning that at worst feels like torture and at best lulls them to sleep. Give them the ongoing gift of training and […]

Artificial intelligence is a term that comes with a lot of baggage, thanks to popular culture. From Asimov to Westworld, machines that act and think like humans are a mainstay in science fiction. In reality, however, there are limits to what artificial intelligence can do: machines don’t make good decisions on their own, and they’re […]