Training in 2020: Five Priorities for the New Year
2020 is around the corner. Is your training program ready for the new year? If so, you’re not alone. Organizations...
Customer experience isn't my job
Is customer experience everyone’s job? Yes… and no. It’s a little too easy to state that it’s everyone’s job because...
Selling is hard. Training shouldn't make it harder.
Selling is hard. There, I’ve said it. Sales reps and sales managers have difficult jobs and it takes a special...
Why Non-Customer-Facing Teams Need Customer Experience Training
There is a common refrain (dare I say, excuse?) from teams who don’t see themselves as dealing with customers. They...
Life in the Fast Lane: Training for the Automotive Industry
The Automotive industry has undergone substantial changes in the past several years with the introduction of advanced robotics and other...
Next-gen Retail Training: Can Salespeople Really Change Lives?
You've heard it for the past few years; we've entered the Experience Economy. Brand loyalty is now built primarily on...
Salespeople: It's Halloween but Don't Be Creepy
A little more than a year ago, SAP implored other tech companies, "Don't be creepy!" The request was in regard...
Your Company's Growth Demands CX Training
We joke about the way some people can just get things to go their way simply by being them. You...
SAP Litmos & TTEC Win Gold Brandon Hall Group Award
SAP Litmos is honored to take home the Gold Best Advance in Leadership Development Award in Brandon Hall Group’s 2019...
Why Gamification is a Natural Fit for Sales Training
Salespeople are notoriously tough. They have to be: it’s their job to hunt down prospects who will buy from them. ...
Your Culture Needs More CX Training
Business leaders are concerned about keeping up with future demands from customers, and rightfully so. In a recent survey conducted...
What's L&D's Role in Supporting the Brand Promise?
One of the robust issues for organizations is purpose. It’s become a rallying cry for organizations to address the dilemma...
Top 3 Reasons Your Salespeople Need Ongoing, Online Training
Picture this scenario. An employee gets hired as an Account Executive at a reputable and fast-growing startup focused on building...
What to Do When Partners Don’t Take Your Training
Your partners are the face of your brand. They sell your product, service it and market it. They’re the ones...
Does Your Sales Team Have Bad CX Habits?
Leaders want to deliver exceptional experiences. We all want to deliver for our customers, starting with a sales experience that...
6 Ways to Overcome Resistance to Gig Worker Training
Last year, model and cookbook author Chrissy Teigen put in a grocery order with a shopping service. She ordered 5...
Chalk up a Win-Win with Customer Training
The Experience Economy has changed the way businesses compete. Today, good experiences are table stakes; it takes GREAT experiences to...
4 Reasons to Invest in Training Gig Workers
There are a lot of reasons not to invest in training for gig workers. For one thing, mandatory training for...
Expectations, Education and Exceptional Experiences
I had the wonderful opportunity to speak to a group of learning professionals and others at SAP Customer Experience LIVE...
All Roads Lead to Customer Experience
Before I jump into today's post, All Roads Lead to Customer Experience, please allow me to invite SAP Customer Experience LIVE...
Powering customer experiences that count
In the second part of this guest series, David Wilson, Founder and CEO at Fosway Group, Europe’s #1 HR industry...
The importance of partner training
Imagine you’re a major company in the B2B space. Your sales are mostly handled by your channel partners, and to...
What’s Learning’s Role in Customer Satisfaction
How important is customer satisfaction and experience, and what does it have to do with learning and development? There is...
How emotions influence education
Do you know how your learners feel about their learning experiences? The more we learn about emotions, the more we...
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