Customer Experience Archives

Nov 13, 2024 | Articles, Customer Experience, Trends

What are Power Skills? The Newest Secret Weapon for Customer Retention

Customer retention is one of those evergreen B2B challenges; how do you keep customers engaged, happy and loyal to your brand? Recently, however, the fight against churn has become much more intense. Customers are more educated than ever, and their expectations are high: a rising number expect fast, personalized service... more

Oct 28, 2024 | Articles, Customer Experience

Webinar Recap: Learning Leaders Explore How Microlearning Impacts Customer Experience

In a recent webinar titled “The Learner is Always Right: Improving the Customer Experience with Microlearning,” two learning leaders – Dr. Jill Stefaniak (CLO, Litmos) and John Leh (CEO, Talented Learning) – discussed how microlearning is revolutionizing customer experience (CX). This engaging and insightful session explored the advantages of microlearning, common... more

Oct 9, 2024 | Articles, Customer Experience

How to Prepare for Black Friday: A Guide for Customer Experience Teams

Fall might just be starting, but customer experience and sales teams know better than anyone: holiday shopping is on the way. Now is the time to prep your teams for the Black Friday eCommerce rush. Customer experience and sales reps have a stressful enough job as it is, and the... more

May 1, 2024 | Articles, Customer Experience, Customer Training, Enterprise Learning, Learning Management System, LMS Features, Technology Industry

Using All the Features: Beating the 80/20 Rule with Customer Training

It’s an oft-quoted saying in IT: 80 percent of customers only use 20 percent of the features in the software they’ve bought. This may sound like an exaggeration, but let’s do an experiment: how many of your phone’s features and pre-installed apps do you actually use? How many more would... more

Apr 2, 2024 | Articles, Customer Experience, Customer Training

What’s the Business Impact of Customer Training?

The many disruptions that arose from the COVID-19 pandemic have led to an evolution in the way we work and the way we buy. Customer expectations have also evolved – often exceeding the capabilities of overburdened customer support teams. Instant and seamless support is now considered a given for consumers... more

Mar 12, 2024 | Articles, Customer Experience, Customer Training

Looking for Gaps in Your Revenue Enablement Strategy? Start with CX and Customer Training

Generating revenue: it’s the job of your sales team, right? Not exactly. While your sales teams’ job is to make sales and close deals with new customers, several teams work together to generate revenue. Marketing creates the assets that generate warm leads for sales. The sales team gets conversations going... more

Mar 7, 2024 | Articles, Customer Experience

Choosing Tech Solutions for CX Training

Customer Experience (CX) is a critical facet of your customer care. Your brand wants to make the experience of interacting with your product as smooth and pleasant for your customers as it possibly can be. Your CX team shoulders that responsibility. They nurture the customer through their post-sales journey, they... more

Dec 12, 2023 | Articles, Customer Experience

Retaining CX Talent With Training

It’s not a fun time to be customer service. According to the 10th edition of the Customer Care Measurement and Consultancy’s National Customer Rage Survey, which has tracked satisfaction and incivility in customer service since 1976, 43% of customers shouted at customer care representatives in 2020, an increase from 35%... more

Aug 17, 2023 | Articles, Customer Experience, Upskilling/Reskilling

Upskilling and Reskilling Could be the Key to Unlocking Customer Loyalty

Customer Experience (CX) teams are the heart of developing strong and lasting relationships with customers. By providing your CX team with the right training and development opportunities, you not only help them grow, but help your business’s bottom line by creating happy customers. It’s a win-win scenario! No one knows... more

Jun 27, 2023 | Articles, Customer Experience, Customer Training

Customer Training Your Clients Will Love

If you’ve ever been to the Apple store, you know that it’s kind of an experience: you can buy products there, you can get your devices fixed there, and there are scheduled Today at Apple classes. Like photography? You can learn how to take portraits. Music? There’s a class for... more

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