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Customer Experience

Connecting with Customers during Coronavirus

Connecting with Customers during Coronavirus

Dec 17, 2020

Before the pandemic, if you bought a new iPhone from Apple, you could learn all about its newest features in...

Using the LMS to Stay Connected to Customers (and Beyond)

Using the LMS to Stay Connected to Customers (and Beyond)

Sep 15, 2020

The current environment has many of us feeling a bit disconnected. The global pandemic has moved a huge swath of...

For the Love of Learning: Love Your Customers

For the Love of Learning: Love Your Customers

Feb 20, 2020

Click to enlarge It’s a great time to be a consumer (in both B2C and B2B) because there are so...

For the Love of Learning: Love Your LMS

For the Love of Learning: Love Your LMS

Feb 12, 2020

Click to enlarge Ah, February. It’s the month of celebrating love and romance — red roses, boxes of chocolates, a...

The ROI of Training Your Employees

The ROI of Training Your Employees

Feb 4, 2020

Nothing strikes fear into a training manager’s heart quite like the term “ROI.” Trying to prove to leadership that a...

Onboarding Employees for Great Experiences

Onboarding Employees for Great Experiences

Jan 29, 2020

It’s generally accepted that onboarding employees is a critical first step in their employee experience. It’s also good for the...

Training in 2020: Five Priorities for the New Year

Training in 2020: Five Priorities for the New Year

Dec 19, 2019

2020 is around the corner. Is your training program ready for the new year? If so, you’re not alone. Organizations...

Customer experience isn’t my job

Customer experience isn’t my job

Dec 12, 2019

Is customer experience everyone’s job? Yes… and no. It’s a little too easy to state that it’s everyone’s job because...

Selling is hard. Training shouldn’t make it harder.

Selling is hard. Training shouldn’t make it harder.

Dec 4, 2019

Selling is hard. There, I’ve said it. Sales reps and sales managers have difficult jobs and it takes a special...

Why Non-Customer-Facing Teams Need Customer Experience Training

Why Non-Customer-Facing Teams Need Customer Experience Training

Dec 3, 2019

There is a common refrain (dare I say, excuse?) from teams who don’t see themselves as dealing with customers. They...

Life in the Fast Lane: Training for the Automotive Industry

Life in the Fast Lane: Training for the Automotive Industry

Nov 21, 2019

The Automotive industry has undergone substantial changes in the past several years with the introduction of advanced robotics and other...

Next-gen Retail Training: Can Salespeople Really Change Lives?

Next-gen Retail Training: Can Salespeople Really Change Lives?

Nov 12, 2019

You’ve heard it for the past few years; we’ve entered the Experience Economy. Brand loyalty is now built primarily on...

Salespeople: It’s Halloween but Don’t Be Creepy

Salespeople: It’s Halloween but Don’t Be Creepy

Oct 30, 2019

A little more than a year ago, SAP implored other tech companies, “Don’t be creepy!” The request was in regard...

Your Company’s Growth Demands CX Training

Your Company’s Growth Demands CX Training

Oct 8, 2019

We joke about the way some people can just get things to go their way simply by being them. You...

SAP Litmos & TTEC Win Gold Brandon Hall Group Award

SAP Litmos & TTEC Win Gold Brandon Hall Group Award

Aug 26, 2019

SAP Litmos is honored to take home the Gold Best Advance in Leadership Development Award in Brandon Hall Group’s 2019...

Why Gamification is a Natural Fit for Sales Training

Why Gamification is a Natural Fit for Sales Training

Aug 15, 2019

Salespeople are notoriously tough. They have to be: it’s their job to hunt down prospects who will buy from them. ...

Your Culture Needs More CX Training

Your Culture Needs More CX Training

Aug 7, 2019

Business leaders are concerned about keeping up with future demands from customers, and rightfully so. In a recent survey conducted...

What’s L&D’s Role in Supporting the Brand Promise?

What’s L&D’s Role in Supporting the Brand Promise?

Jul 25, 2019

One of the robust issues for organizations is purpose. It’s become a rallying cry for organizations to address the dilemma...

Top 3 Reasons Your Salespeople Need Ongoing, Online Training

Top 3 Reasons Your Salespeople Need Ongoing, Online Training

Jul 24, 2019

Picture this scenario. An employee gets hired as an Account Executive at a reputable and fast-growing startup focused on building...

What to Do When Partners Don’t Take Your Training

What to Do When Partners Don’t Take Your Training

Jul 10, 2019

Your partners are the face of your brand. They sell your product, service it and market it. They’re the ones...

Does Your Sales Team Have Bad CX Habits?

Does Your Sales Team Have Bad CX Habits?

Jun 26, 2019

Leaders want to deliver exceptional experiences. We all want to deliver for our customers, starting with a sales experience that...

6 Ways to Overcome Resistance to Gig Worker Training

6 Ways to Overcome Resistance to Gig Worker Training

Jun 19, 2019

Last year, model and cookbook author Chrissy Teigen put in a grocery order with a shopping service. She ordered 5...

Chalk up a Win-Win with Customer Training

Chalk up a Win-Win with Customer Training

Jun 11, 2019

The Experience Economy has changed the way businesses compete. Today, good experiences are table stakes; it takes GREAT experiences to...

4 Reasons to Invest in Training Gig Workers

4 Reasons to Invest in Training Gig Workers

Jun 5, 2019

There are a lot of reasons not to invest in training for gig workers. For one thing, mandatory training for...

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