
Connecting with Customers during Coronavirus
Before the pandemic, if you bought a new iPhone from Apple, you could learn all about its newest features in...
Before the pandemic, if you bought a new iPhone from Apple, you could learn all about its newest features in...
The current environment has many of us feeling a bit disconnected. The global pandemic has moved a huge swath of...
Click to enlarge It’s a great time to be a consumer (in both B2C and B2B) because there are so...
Click to enlarge Ah, February. It’s the month of celebrating love and romance — red roses, boxes of chocolates, a...
Nothing strikes fear into a training manager’s heart quite like the term “ROI.” Trying to prove to leadership that a...
It’s generally accepted that onboarding employees is a critical first step in their employee experience. It’s also good for the...
2020 is around the corner. Is your training program ready for the new year? If so, you’re not alone. Organizations...
Is customer experience everyone’s job? Yes… and no. It’s a little too easy to state that it’s everyone’s job because...
Selling is hard. There, I’ve said it. Sales reps and sales managers have difficult jobs and it takes a special...
There is a common refrain (dare I say, excuse?) from teams who don’t see themselves as dealing with customers. They...
The Automotive industry has undergone substantial changes in the past several years with the introduction of advanced robotics and other...
You’ve heard it for the past few years; we’ve entered the Experience Economy. Brand loyalty is now built primarily on...
A little more than a year ago, SAP implored other tech companies, “Don’t be creepy!” The request was in regard...
We joke about the way some people can just get things to go their way simply by being them. You...
SAP Litmos is honored to take home the Gold Best Advance in Leadership Development Award in Brandon Hall Group’s 2019...
Salespeople are notoriously tough. They have to be: it’s their job to hunt down prospects who will buy from them. ...
Business leaders are concerned about keeping up with future demands from customers, and rightfully so. In a recent survey conducted...
One of the robust issues for organizations is purpose. It’s become a rallying cry for organizations to address the dilemma...
Picture this scenario. An employee gets hired as an Account Executive at a reputable and fast-growing startup focused on building...
Your partners are the face of your brand. They sell your product, service it and market it. They’re the ones...
Leaders want to deliver exceptional experiences. We all want to deliver for our customers, starting with a sales experience that...
Last year, model and cookbook author Chrissy Teigen put in a grocery order with a shopping service. She ordered 5...
The Experience Economy has changed the way businesses compete. Today, good experiences are table stakes; it takes GREAT experiences to...
There are a lot of reasons not to invest in training for gig workers. For one thing, mandatory training for...
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