• Free Trial
  • Products
    • LMSThe world’s easiest-to-use learning management system.
    • CoursesA robust library of off-the-shelf learning content.
  • Solutions
    • By Use Case
      • Employee Training
      • Sales Training
      • Customer Training
      • Partner Training
      • Compliance Training
      • View all
    • By Industry
      • Technology
      • Nonprofit
      • Retail
      • Hospitality
      • Healthcare
      • View all
  • Customers
    • Learn more about Litmos customer success stories.
      • Case Studies
      • Video Testimonials
      • I Love Litmos
      • Lenny Awards
    • Featured Customer
      • Sabre, a global travel technology provider, increases revenue by using Litmos to train their sales and technical teams.
  • Pricing
  • Resources
    • Ebooks & Infographics
    • Webinars & Podcasts
    • Events
    • Integrations
    • Blog
  • About
    • Awards
    • Careers
    • Sustainability
  • Free Trial
Litmos
Log in
Contact us
Support
Search
  • Free Trial
  • Products
    • LMSThe world’s easiest-to-use learning management system.
    • CoursesA robust library of off-the-shelf learning content.
  • Solutions
    • By Use Case
      • Employee Training
      • Sales Training
      • Customer Training
      • Partner Training
      • Compliance Training
      • View all
    • By Industry
      • Technology
      • Nonprofit
      • Retail
      • Hospitality
      • Healthcare
      • View all
  • Customers
    • Learn more about Litmos customer success stories.
      • Case Studies
      • Video Testimonials
      • I Love Litmos
      • Lenny Awards
    • Featured Customer
      • Sabre, a global travel technology provider, increases revenue by using Litmos to train their sales and technical teams.
  • Pricing
  • Resources
    • Ebooks & Infographics
    • Webinars & Podcasts
    • Events
    • Integrations
    • Blog
  • About
    • Awards
    • Careers
    • Sustainability
  • Free Trial

Customer Experience

Frontline workers in the driver’s seat
Dec 14, 2022 | Articles, Course Content, Customer Experience, Customer Service Training

Frontline workers in the driver’s seat

High-performing companies know that every employee counts. They can either help or hurt your reputation. Customer-facing people in particular, whether engaging face to face, on the phone, chat, or email can affect how an organization is perceived. Frontline workers – those on the frontlines of customer-focused services such as hospitality,... more

What’s the Business Impact of Customer Training?
Nov 3, 2022 | Articles, Customer Experience, Customer Training

What’s the Business Impact of Customer Training?

Customer training is having a moment, post-pandemic. It’s long been known that customer experience is the key to customer happiness and loyalty, but training wasn’t always thought of as a part of the customer experience journey. During the early days of the pandemic, however, customer experience changed. Websites were overloaded... more

FordDirect Owns Working Together with Litmos for Online Training
Feb 2, 2022 | Articles, Compliance Training, Customer Experience, eLearning, Enterprise Learning

FordDirect Owns Working Together with Litmos for Online Training

FordDirect firmly believes that good culture equals good work. Their people relationships are crucial as they work as trusted advisors to Ford Motor Company and Ford and Lincoln Dealers. Within FordDirect’s strategic organization, “Own working together” is one of their core values; so, if they’re good at working together, they’re... more

Learning and Training for Success: Key Lessons
Jul 7, 2021 | Articles, Customer Experience, eLearning

Learning and Training for Success: Key Lessons

Consider this: How does your organization define success when it comes to Learning and Development (L&D)? Are your learners motivated? Productive? Do they believe in the learning you’re delivering them? Do they value flexible and mobile learning? Aligning these goals with your organization’s goals and strategy is the key to... more

Connecting with Customers during Coronavirus
Dec 17, 2020 | Articles, Customer Experience, Customer Training, eLearning, Learning Management System

Connecting with Customers during Coronavirus

Before the pandemic, if you bought a new iPhone from Apple, you could learn all about its newest features in a free class at the Apple Store. Since April, however, the in-store classes have been limited at Apple Stores. Instead the training has gone online. Apple isn’t the only company... more

Using the LMS to Stay Connected to Customers (and Beyond)
Sep 15, 2020 | Articles, Customer Experience, eLearning, LMS Features, Partner Training

Using the LMS to Stay Connected to Customers (and Beyond)

The current environment has many of us feeling a bit disconnected. The global pandemic has moved a huge swath of the workforce into home offices. For many people, this is their first experience with remote work, and the longer we spend apart from each other, the more meaning the word... more

For the Love of Learning: Love Your Customers
Feb 20, 2020 | Articles, Customer Experience, Customer Training

For the Love of Learning: Love Your Customers

Click to enlarge It’s a great time to be a consumer (in both B2C and B2B) because there are so many innovative, exciting new products available across industries from tech to retail to automotive and everything in between. Whether it’s a new app for your phone, an electric car that... more

For the Love of Learning: Love Your LMS
Feb 12, 2020 | Articles, Customer Experience, Customer Service Training, Customer Training, Employee Experience, Enterprise Learning, Learning Management System, Sales Training

For the Love of Learning: Love Your LMS

Click to enlarge Ah, February. It’s the month of celebrating love and romance — red roses, boxes of chocolates, a tête-à-tête over a candlelit dinner. But wait! Let’s not forget that valentines come in all shapes and sizes, and sometimes true love may manifest not just for a sweetheart, but... more

The ROI of Training Your Employees
Feb 4, 2020 | Articles, Customer Experience, Employee Experience, Mobile Learning

The ROI of Training Your Employees

Nothing strikes fear into a training manager’s heart quite like the term “ROI.” Trying to prove to leadership that a training program is paying off financially is a daunting task — direct evidence may be scant, company leaders might not understand training, and your budget may be on the line.... more

Onboarding Employees for Great Experiences
Jan 29, 2020 | Articles, Customer Experience, Employee Experience

Onboarding Employees for Great Experiences

It’s generally accepted that onboarding employees is a critical first step in their employee experience. It’s also good for the organization. As a manager, would you like a fully engaged employee or a disengaged employee? How about as a customer? Engaged employees are more productive, efficient and happier. They have... more

  • 1
  • 2
  • …
  • 4
  • 5

Explore more content

Corporate TrainingeLearningELearning Industry NewsLearning and developmentLitmos NewsCompliance Training

Recent Posts

  • What to Look for in Off-the-Shelf Content
  • Tips to Make 2023 Easier than Last Year
  • Get Fit for the Future: Set Up Your L&D Team to Succeed in 2023
  • See You at HCM Excellence
  • It’s January. Get Back in Learning Shape!

Featured Bloggers

Samantha LangSamantha Lang
Marketing Content Director
A.J. O'ConnellA.J. O'Connell
Senior eLearning Expert
David WentworthDavid Wentworth
Principal Analyst, Brandon Hall Group
David PerringDavid Perring
Director of Research, Fosway Group


top eLearning blogs

Also of Interest

  • Leadership Development Training Program
  • Mobile Learning for Business
  • SCORM-Compliant Courseware
  • Internet Learning Courses
  • Employee Performance Management
  • LMS
  • eLearning Platform
  • What is a learning management system?
  • See Additional Resources

Solutions by Use Case

  • Employee Training
  • Customer Training
  • Sales Training
  • Operations Training
  • Gig Worker Training
  • Contractor Training
  • Supplier Training

Solutions by Industry

  • Technology
  • Nonprofit
  • Retail
  • Hospitality
  • Healthcare

Contact Us

Contact
USA: +1 925 490 0401
AUS: +61 3 7066 4851
Email
sales@litmos.com
Support
Address
Contact Us
Litmos Reviews Litmos Reviews
Litmos Careers Careers

© 2023 Litmos US, L.P. and affiliates. All rights reserved.

  • Privacy Statement
  • Terms & Conditions
  • Website Terms