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Customer Experience

FordDirect Owns Working Together with SAP Litmos for Online Training
Feb 2, 2022 | Articles, Compliance Training, Customer Experience, eLearning, Enterprise Learning

FordDirect Owns Working Together with SAP Litmos for Online Training

FordDirect firmly believes that good culture equals good work. Their people relationships are crucial as they work as trusted advisors to Ford Motor Company and Ford and Lincoln Dealers. Within FordDirect’s strategic organization, “Own working together” is one of their core values; so, if they’re good at working together, they’re... more

Learning and Training for Success: Key Lessons
Jul 7, 2021 | Articles, Customer Experience, eLearning

Learning and Training for Success: Key Lessons

Consider this: How does your organization define success when it comes to Learning and Development (L&D)? Are your learners motivated? Productive? Do they believe in the learning you’re delivering them? Do they value flexible and mobile learning? Aligning these goals with your organization’s goals and strategy is the key to... more

Connecting with Customers during Coronavirus
Dec 17, 2020 | Articles, Customer Experience, Customer Training, eLearning, Learning Management System

Connecting with Customers during Coronavirus

Before the pandemic, if you bought a new iPhone from Apple, you could learn all about its newest features in a free class at the Apple Store. Since April, however, the in-store classes have been limited at Apple Stores. Instead the training has gone online. Apple isn’t the only company... more

Using the LMS to Stay Connected to Customers (and Beyond)
Sep 15, 2020 | Articles, Customer Experience, eLearning, LMS Features, Partner Training

Using the LMS to Stay Connected to Customers (and Beyond)

The current environment has many of us feeling a bit disconnected. The global pandemic has moved a huge swath of the workforce into home offices. For many people, this is their first experience with remote work, and the longer we spend apart from each other, the more meaning the word... more

For the Love of Learning: Love Your Customers
Feb 20, 2020 | Articles, Customer Experience, Customer Training

For the Love of Learning: Love Your Customers

Click to enlarge It’s a great time to be a consumer (in both B2C and B2B) because there are so many innovative, exciting new products available across industries from tech to retail to automotive and everything in between. Whether it’s a new app for your phone, an electric car that... more

For the Love of Learning: Love Your LMS
Feb 12, 2020 | Articles, Customer Experience, Customer Service Training, Customer Training, Employee Experience, Enterprise Learning, Learning Management System, Sales Training

For the Love of Learning: Love Your LMS

Click to enlarge Ah, February. It’s the month of celebrating love and romance — red roses, boxes of chocolates, a tête-à-tête over a candlelit dinner. But wait! Let’s not forget that valentines come in all shapes and sizes, and sometimes true love may manifest not just for a sweetheart, but... more

The ROI of Training Your Employees
Feb 4, 2020 | Articles, Customer Experience, Employee Experience, Mobile Learning

The ROI of Training Your Employees

Nothing strikes fear into a training manager’s heart quite like the term “ROI.” Trying to prove to leadership that a training program is paying off financially is a daunting task — direct evidence may be scant, company leaders might not understand training, and your budget may be on the line.... more

Onboarding Employees for Great Experiences
Jan 29, 2020 | Articles, Customer Experience, Employee Experience

Onboarding Employees for Great Experiences

It’s generally accepted that onboarding employees is a critical first step in their employee experience. It’s also good for the organization. As a manager, would you like a fully engaged employee or a disengaged employee? How about as a customer? Engaged employees are more productive, efficient and happier. They have... more

Training in 2020: Five Priorities for the New Year
Dec 19, 2019 | Articles, Customer Experience, Enterprise Learning, Learning Management System

Training in 2020: Five Priorities for the New Year

2020 is around the corner. Is your training program ready for the new year? If so, you’re not alone. Organizations have gotten more serious about making training a priority in the last few years and it appears that next year will be no exception. A pair of reports show that... more

Customer experience isn’t my job
Dec 12, 2019 | Articles, Customer Experience, Customer Service Training

Customer experience isn’t my job

Is customer experience everyone’s job? Yes… and no. It’s a little too easy to state that it’s everyone’s job because then it becomes way too easy for it to become nobody’s job. Without leadership, customer experience is a nice idea but never executed. The best organizations focus on customer experience... more

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