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Customer Training

Apr 19, 2023 | Articles, Customer Training

Why Customer Training is a Critical Component of Customer Community

Customer service has undergone a transformation lately. According to a recent survey of support agents, customer expectations rose dramatically during the pandemic. Buyers expect prompt service, quick access to answers and troubleshooting, and to be able to reach representatives through a variety of channels. One of the most important channels... more

Why Customer Training is a Critical Component of Customer Community
Feb 28, 2023 | Articles, Compliance Training, Course Content, Customer Training, LMS Features, Partner Training, Sales Training

Where Are They Now? A Litmos Customer Update Featuring Celigo

Last year we introduced you to Celigo, a Litmos customer with an amazing success story. Celigo created “Celigo University” and boasted 2,000 active global monthly users, 1,600+ courses and 115+ learning paths, and $1.8M cost savings. With such a successful year behind them, here’s an inspiring update on how they... more

Where Are They Now? A Litmos Customer Update Featuring Celigo
Nov 8, 2022 | Articles, Customer Training, eLearning, Enterprise Learning

2022 Lenny Award Winners & Customer Showcase

The 2022 Lenny Awards have now come to a close and while we here at Litmos are utterly bummed to see it come and go so quickly, we are beyond excited to celebrate our winners. This year, we had 36 entries in seven categories. We want to thank everyone who... more

2022 Lenny Award Winners & Customer Showcase
Nov 3, 2022 | Articles, Customer Experience, Customer Training

What’s the Business Impact of Customer Training?

Customer training is having a moment, post-pandemic. It’s long been known that customer experience is the key to customer happiness and loyalty, but training wasn’t always thought of as a part of the customer experience journey. During the early days of the pandemic, however, customer experience changed. Websites were overloaded... more

What’s the Business Impact of Customer Training?
Feb 18, 2021 | Articles, Course Content, Customer Training, Enterprise Learning, Learning Management System, Partner Training

Sharing the Love of Learning

We’ve just passed Valentine’s Day 2021 – a notable marker for the halfway point in a short month, and this year is already picking up momentum. It’s shaping up to be a year of rebuilding and reenergizing (after whatever 2020 may have depleted). All month, the Litmos blog has been... more

Sharing the Love of Learning
Dec 17, 2020 | Articles, Customer Experience, Customer Training, eLearning, Learning Management System

Connecting with Customers during Coronavirus

Before the pandemic, if you bought a new iPhone from Apple, you could learn all about its newest features in a free class at the Apple Store. Since April, however, the in-store classes have been limited at Apple Stores. Instead the training has gone online. Apple isn’t the only company... more

Connecting with Customers during Coronavirus
Dec 10, 2020 | Articles, Customer Training, Enterprise Learning, Learning Management System, Mobile Learning, Partner Training, Sales Training

Simply the Best: Lenny Award Winners 2020

In the TV show, Schitt’s Creek, there’s an ongoing inclusion of the song “The Best” by Tina Turner. It pops up in the form of an acoustic serenade, an endearing lip sync, and it even finds its way into a pivotal scene in the show’s finale. In our last Lenny... more

Simply the Best: Lenny Award Winners 2020
Feb 20, 2020 | Articles, Customer Experience, Customer Training

For the Love of Learning: Love Your Customers

Click to enlarge It’s a great time to be a consumer (in both B2C and B2B) because there are so many innovative, exciting new products available across industries from tech to retail to automotive and everything in between. Whether it’s a new app for your phone, an electric car that... more

For the Love of Learning: Love Your Customers
Feb 12, 2020 | Articles, Customer Experience, Customer Service Training, Customer Training, Employee Experience, Enterprise Learning, Learning Management System, Sales Training

For the Love of Learning: Love Your LMS

Click to enlarge Ah, February. It’s the month of celebrating love and romance — red roses, boxes of chocolates, a tête-à-tête over a candlelit dinner. But wait! Let’s not forget that valentines come in all shapes and sizes, and sometimes true love may manifest not just for a sweetheart, but... more

For the Love of Learning: Love Your LMS
Nov 21, 2019 | Articles, Compliance Training, Course Content, Customer Experience, Customer Service Training, Customer Training, Employee Experience, Enterprise Learning, Learning Management System, Sales Training

Life in the Fast Lane: Training for the Automotive Industry

The Automotive industry has undergone substantial changes in the past several years with the introduction of advanced robotics and other manufacturing technologies. Add to that ever-evolving safety and environmental regulations, on which workers require regular training to remain informed and compliant. As a result of these ongoing changes, the global... more

Life in the Fast Lane: Training for the Automotive Industry
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