Chalk up a Win-Win with Customer Training
The Experience Economy has changed the way businesses compete. Today, good experiences are table stakes; it takes GREAT experiences to...
Celebrating Excellence: The 2019 Lenny Awards
During SAP Customer Experience LIVE, we were honored to showcase our winners for our annual Lenny Awards! The Lenny Awards...
How emotions influence education
Do you know how your learners feel about their learning experiences? The more we learn about emotions, the more we...
How Training Keeps Your Customers Coming Back For More
Customer churn. If you haven’t heard the term before, it refers to the upheaval that happens when existing customers end...
Customer training your clients will love
If you've ever been to the Apple store, you know that it's kind of an experience: you can buy products...
Using All the Features: Beating the 80/20 Rule with Customer Training
It's an oft-quoted saying in IT: 80 percent of customers only use 20 percent of the features in the software...
The importance of training your customers
You train your employees and sell to your customers, right? Well, yes, but you should be training your customers, too. ...
How much education does your marketing require?
We live in a complex world, and many of our products and services are reflecting that. In many organizations, it’s...
The business of learning: Building a profitable training center
Often we when think of enterprise learning, our minds go to "employee training," but in our digitally and globally connected...
3 Ways to Remove the Internal Politics of “Who Owns the Training Platform”
Whether you’re considering changing your current learning management system (LMS) or rolling out an entirely new training platform for employees...
DiscoverOrg Revolutionizes How They Onboard and Train Employees and Customers with Litmos
DiscoverOrg is on a mission to create a revolution in sales. A pioneer in the sales and marketing intelligence software space...
The Top 10 Ways to Get Executive Buy-In for Your Training Program
You packed your training program with great content, and it is getting rave reviews with beta testers. Now you need...
5 Training Design Patterns to Kickstart Your LMS
After solving one corporate training problem, it's only natural that you will learn from that experience. When a similar problem...
Tips for Creating a Rockstar Customer Training Department
As our world adapts to the benefits of technology many HR-centralized training departments are feeling enormous pressure to produce more training...