In Challenging Times: Make Lemonade in eLearning
In 2009, an SRI team working for the Department of Education led by Barbara Means, reported for the first time,...
How to Get Your Customer Service Team to Embrace Training
Tired of listening to your customer service team gripe about “more training?” It's a common problem for customer service leaders,...
In Growth Mode? 5 Ways to Scale Training Fast.
Times of growth are exciting for companies. New locations are opened, new products are rolled out, and new employees are...
5 Types of Learning Content You Should Buy Off the Shelf
A successful workplace training program should have custom-created content. After all, you need your employees to have knowledge specific to...
Thinking Beyond the Course
A client bought some of my time, and we’re working with a series of regular meetings with me serving as...
Does Your Sales Team Have Bad CX Habits?
Leaders want to deliver exceptional experiences. We all want to deliver for our customers, starting with a sales experience that...
4 Reasons to Invest in Training Gig Workers
There are a lot of reasons not to invest in training for gig workers. For one thing, mandatory training for...
Getting Formal About Informal Learning
My Internet Time Alliance colleague, Charles Jennings, pointed me to this interesting article by Andries De Grip, titled "The importance...
SAP Customer Experience LIVE: Takeaways from a Five-star Experience
It’s hard to believe that SAP Customer Experience LIVE is over! Time flies when you’re having fun and learning how...
Supporting Gig Worker Performance
The Gig Economy is a thing. What I mean here is that there are an increasing number of companies using...
How technology is changing training in the airline industry
The aviation industry is facing a major personnel shortage. According to Boeing’s 2018 Pilot and Technician report, airlines will need...
8 Skills That Are Often Overlooked In Customer Service Online Training
Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I...
Task, Interrupted: How to Seamlessly Integrate Training into Work
You’re a sales manager, and your sales team needs training on a specific aspect of their jobs. Your organization intends...
What's the focus for learning technology in 2019?
Even with the many changes to the learning-technology space in 2018, I do believe that 2019 is the year the...
The CLO Holiday Wish List
It’s that time of year again, when we get to give and receive gifts. How festive and how fun, regardless...
Litmos LIVE: Day One Wrap Up
Wow, Day One of Litmos LIVE is a wrap! What a whirlwind of non-stop presentations, panels, product talks, and training....
A Megadose of Inspiration & Ideas: Introducing Litmos LIVE
It’s all-too-common to get into a work rut. You show up and diligently do your job every day. You chat...
4 Ways You are Self-Sabotaging Your Learning Efforts
I recently stumbled upon a video of Jim Carrey giving a commencement address at the Maharishi University of Management. All students,...
Simple Ways To Build a Culture of Continuous Learning at Work
Learning and development is in the middle of an exciting transformation. New technology, the changing nature of work, and an...
Top Tips to Guarantee a Successful eLearning Program Launch (Part 2)
As I discussed in Part 1 of this blog series, I presented a webinar with Litmos recently that outlined my...
Top Tips to Guarantee a Successful eLearning Program Launch (Part 1)
Earlier this month I had the pleasure of presenting a webinar with Litmos - my top ten tips to guarantee...
Digital means learning needs to change now
Because the corporate learning market is evolving at such a rapid pace, learning teams are looking to go beyond traditional...
Launch your LMS using these critical tactics
Implementing an online learning solution within an organisation can sometimes be a challenging project. You only get one chance, so...
8 types of content to include in your training program
Guest blog post by Megan Pacella. Megan is a contributor for TechnologyAdvice.com, with specializations in HR, employee training, B2B marketing,...