Customer Experience Archives - Page 2 of 2

Jun 15, 2023 | Articles, Customer Experience, Customer Training

Four Ways to Drive Recurring Revenue with Customer Training

What is the value of a happy customer? Quite a bit. According to research, hanging on to existing customers boosts your bottom line: a 5% increase in customer retention can result in an increase in revenue of between 25 and 29%. It’s also much simpler (and less expensive) to keep... more

Jun 6, 2023 | Articles, Customer Experience, Customer Service Training, eLearning

Providing Great Service in the Face of Rising Customer Expectations

Your customer service agents are the face of your organization. They nurture relationships with existing clients, troubleshoot your products, and are available to answer questions whenever a customer needs to get in touch. Being a friendly voice on the phone isn’t always an easy job. Some problems are hard to... more

Feb 8, 2023 | Articles, Customer Experience, Employee Experience, Sales Training

Show Your Sales Team Some Love This Valentine’s Day

They generate your organization’s revenue, they’re the face of your company, and they work hard to grow your company. Clearly, being in sales isn’t a walk in the park. The job is notoriously high-burnout; sales representatives face looming sales quotas, potential rejection, and the need to make commissions on sales.... more

Dec 14, 2022 | Articles, Customer Experience, Customer Service Training

Frontline workers in the driver’s seat

High-performing companies know that every employee counts. They can either help or hurt your reputation. Customer-facing people in particular, whether engaging face to face, on the phone, chat, or email can affect how an organization is perceived. Frontline workers – those on the frontlines of customer-focused services such as hospitality,... more

Feb 2, 2022 | Articles, Customer Experience, eLearning, Enterprise Learning

FordDirect Owns Working Together with Litmos for Online Training

FordDirect firmly believes that good culture equals good work. Their people relationships are crucial as they work as trusted advisors to Ford Motor Company and Ford and Lincoln Dealers. Within FordDirect’s strategic organization, “Own working together” is one of their core values; so, if they’re good at working together, they’re... more

Jul 7, 2021 | Articles, Customer Experience, eLearning

Learning and Training for Success: Key Lessons

Consider this: How does your organization define success when it comes to Learning and Development (L&D)? Are your learners motivated? Productive? Do they believe in the learning you’re delivering them? Do they value flexible and mobile learning? Aligning these goals with your organization’s goals and strategy is the key to... more

Dec 17, 2020 | Articles, Customer Experience, Customer Training, eLearning, Learning Management System

Connecting with Customers during Coronavirus

Before the pandemic, if you bought a new iPhone from Apple, you could learn all about its newest features in a free class at the Apple Store. Since April, however, the in-store classes have been limited at Apple Stores. Instead the training has gone online. Apple isn’t the only company... more

Best-in-class training across the enterprise

Solutions by use case

Solutions by industry

Solutions by use case

Solutions by Industry

Customer experience

For our customers

Explore the latest resources from Litmos thought leaders

We empower learning

Customer Experience

Explore more content

Recent Posts

Featured Bloggers