Customer experience isn't my job
Is customer experience everyone’s job? Yes… and no. It’s a little too easy to state that it’s everyone’s job because...
Life in the Fast Lane: Training for the Automotive Industry
The Automotive industry has undergone substantial changes in the past several years with the introduction of advanced robotics and other...
Winson Group Boosts Learner Engagement and Delivers Award-winning Service Training
As the global economy rapidly changes, Australia’s manufacturing industry is evolving to remain competitive. The manufacturing sector in Australia contributes...
Smarter employee evaluation
What do you use as a basis for evaluation of employees? It’s easy to have a simple measure, such as...
Your Culture Needs More CX Training
Business leaders are concerned about keeping up with future demands from customers, and rightfully so. In a recent survey conducted...
Does Your Sales Team Have Bad CX Habits?
Leaders want to deliver exceptional experiences. We all want to deliver for our customers, starting with a sales experience that...
6 Ways to Overcome Resistance to Gig Worker Training
Last year, model and cookbook author Chrissy Teigen put in a grocery order with a shopping service. She ordered 5...
4 Reasons to Invest in Training Gig Workers
There are a lot of reasons not to invest in training for gig workers. For one thing, mandatory training for...
Celebrating Excellence: The 2019 Lenny Awards
During SAP Customer Experience LIVE, we were honored to showcase our winners for our annual Lenny Awards! The Lenny Awards...
All Roads Lead to Customer Experience
Before I jump into today's post, All Roads Lead to Customer Experience, please allow me to invite SAP Customer Experience LIVE...
What’s Learning’s Role in Customer Satisfaction
How important is customer satisfaction and experience, and what does it have to do with learning and development? There is...
How emotions influence education
Do you know how your learners feel about their learning experiences? The more we learn about emotions, the more we...
How technology is changing training in the airline industry
The aviation industry is facing a major personnel shortage. According to Boeing’s 2018 Pilot and Technician report, airlines will need...
8 Skills That Are Often Overlooked In Customer Service Online Training
Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I...