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Customer Service Training

5 Ways to Support Your Retail Reps Through The Holidays
Dec 3, 2020 | Articles, Customer Service Training, eCommerce, eLearning

5 Ways to Support Your Retail Reps Through The Holidays

This year’s Black Friday didn’t see a crush of eager shoppers at every big box store in the nation. Very few people waited all night for doorbusters or fought over merchandise in crowded store aisles. In fact, due to concerns about the coronavirus, most shoppers stayed home on Black Friday.... more

How to Get Your Customer Service Team to Embrace Training
Mar 10, 2020 | Customer Service Training, eLearning, Employee Experience

How to Get Your Customer Service Team to Embrace Training

Tired of listening to your customer service team gripe about “more training?” It’s a common problem for customer service leaders, but one that is very fixable, if you change the perception of why service agents need to engage in continuous learning. It may take a bit of convincing and perhaps... more

For the Love of Learning: Love Your LMS
Feb 12, 2020 | Articles, Customer Experience, Customer Service Training, Customer Training, Employee Experience, Enterprise Learning, Learning Management System, Sales Training

For the Love of Learning: Love Your LMS

Click to enlarge Ah, February. It’s the month of celebrating love and romance — red roses, boxes of chocolates, a tête-à-tête over a candlelit dinner. But wait! Let’s not forget that valentines come in all shapes and sizes, and sometimes true love may manifest not just for a sweetheart, but... more

Customer experience isn’t my job
Dec 12, 2019 | Articles, Customer Experience, Customer Service Training

Customer experience isn’t my job

Is customer experience everyone’s job? Yes… and no. It’s a little too easy to state that it’s everyone’s job because then it becomes way too easy for it to become nobody’s job. Without leadership, customer experience is a nice idea but never executed. The best organizations focus on customer experience... more

Life in the Fast Lane: Training for the Automotive Industry
Nov 21, 2019 | Articles, Compliance Training, Course Content, Customer Experience, Customer Service Training, Customer Training, Employee Experience, Enterprise Learning, Learning Management System, Sales Training

Life in the Fast Lane: Training for the Automotive Industry

The Automotive industry has undergone substantial changes in the past several years with the introduction of advanced robotics and other manufacturing technologies. Add to that ever-evolving safety and environmental regulations, on which workers require regular training to remain informed and compliant. As a result of these ongoing changes, the global... more

Winson Group Boosts Learner Engagement and Delivers Award-winning Service Training
Oct 29, 2019 | Articles, Compliance Training, Course Content, Customer Service Training, Enterprise Learning, Gamification, Learning Management System, Mobile Learning, Specific to an Industry

Winson Group Boosts Learner Engagement and Delivers Award-winning Service Training

As the global economy rapidly changes, Australia’s manufacturing industry is evolving to remain competitive. The manufacturing sector in Australia contributes $100 billion in gross value to the national economy. Manufacturing organisations must, therefore, be innovative, adaptive and flexible, as a key part of this thriving economy. Sounding like an important... more

Smarter employee evaluation
Aug 28, 2019 | Articles, Course Content, Customer Service Training, Employee Experience, Enterprise Learning, Instructional Design

Smarter employee evaluation

What do you use as a basis for evaluation of employees? It’s easy to have a simple measure, such as customer rating, and compare employees on this basis. And this would be wrong for many reasons. Instead, you should have multiple measures and a clear idea of what ‘acceptable’ is.... more

Your Culture Needs More CX Training
Aug 7, 2019 | Articles, Customer Experience, Customer Service Training, Employee Experience, Enterprise Learning

Your Culture Needs More CX Training

Business leaders are concerned about keeping up with future demands from customers, and rightfully so. In a recent survey conducted by The Conference Board, CEOs globally expressed concern over the idea that customer experience will be more important than products. From The C-Suite Challenge, 2019: “Worldwide, CEOs agree they need... more

Does Your Sales Team Have Bad CX Habits?
Jun 26, 2019 | Articles, Customer Experience, Customer Service Training, eLearning, Employee Experience, Enterprise Learning, Sales Training

Does Your Sales Team Have Bad CX Habits?

Leaders want to deliver exceptional experiences. We all want to deliver for our customers, starting with a sales experience that builds trust between our organization and our buyers. After all, sales sets the stage for the entire customer journey. Sales is where current challenges are discussed and in turn, promises... more

6 Ways to Overcome Resistance to Gig Worker Training
Jun 19, 2019 | Articles, Customer Experience, Customer Service Training, Learning

6 Ways to Overcome Resistance to Gig Worker Training

Last year, model and cookbook author Chrissy Teigen put in a grocery order with a shopping service. She ordered 5 limes. She received 5 bags worth: 200 limes. Teigen’s response to this overabundance of limes was both good-natured and delicious; she made key lime pies, documenting the event on Instagram.... more

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