Does Your Sales Team Have Bad CX Habits?
Leaders want to deliver exceptional experiences. We all want to deliver for our customers, starting with a sales experience that...
Managers are the key to learning and development
For as much time as we spend talking about learning management, companies do not seem to spend a lot of...
Expectations, Education and Exceptional Experiences
I had the wonderful opportunity to speak to a group of learning professionals and others at SAP Customer Experience LIVE...
Getting Formal About Informal Learning
My Internet Time Alliance colleague, Charles Jennings, pointed me to this interesting article by Andries De Grip, titled "The importance...
What’s Learning’s Role in Customer Satisfaction
How important is customer satisfaction and experience, and what does it have to do with learning and development? There is...
How emotions influence education
Do you know how your learners feel about their learning experiences? The more we learn about emotions, the more we...
How technology is changing training in the airline industry
The aviation industry is facing a major personnel shortage. According to Boeing’s 2018 Pilot and Technician report, airlines will need...
Learning still isn’t very learner-centric
Learners are inching closer to the center of learning but still have a way to go. For the better part...
8 Skills That Are Often Overlooked In Customer Service Online Training
Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I...