The size of the remote workforce has grown significantly over the past few years and even with many organizations shifting back to on-site work, the remote population will remain large enough to change the ways organizations manage many of their processes, procedures and workflows. Learning and Development teams became acutely... more
You may be a bit burned out on post-pandemic topics. We get it. Everyone’s ready to move on. However, you may want to make an exception for a webinar with three training experts who live and breathe training every day – and who have crystal clear insights on what’s working... more
It may be hard to believe, but at more than half of companies, the learning strategy is not very well-aligned with business objectives. We’ve seen it in study after study here at Brandon Hall Group. What makes it so unbelievable is that it means most learning programs exist for relatively... more
2022 is off to a strange start. Beyond that, one other thing is for certain (at least there is one other thing): incredible agility is required in business – and frankly, everything else in life. It’s been said (and proven) many times recently, but I’ll say it again: learning will... more
When you’re in the middle of a firestorm, it’s hard to see the bigger picture. It’s tough to take a moment to think about the wider change that’s going on around you. But when you do take that breath, you often start to notice the deeper underlying trends that are... more
In my last blog I compared SAP Litmos features to some of my favorite romantic comedies and I’m excited to keep the momentum going around all things love and SAP Litmos. In honor of our upcoming webinar, “How to Lose a Learner in 10 Days,” I wanted to explore some... more
In a year where companies learned that almost nothing is certain or predictable, Commercial Express was able to empower their workforce and drive value from digital learning during 2020. They proved that the ability to change, pivot, and adapt are top qualities now and for the foreseeable future (as much... more
Some of the scariest monsters aren’t found in haunted houses and graveyards. They live inside your training program! From Frankenwhine to The Content Mummy, these L&D monsters roam among us, hiding in plain sight to wreak havoc on your corporate learning initiatives. Who you gonna call to battle the creatures... more
In recent years, the Experience Economy has been reshaping the business world, as companies everywhere pursue new methods to enhance customer experience. This process can be challenging and costly. Yet, when organizations forge stronger customer relationships, they’re choosing a proven path to competitive advantage. It’s even more powerful than price... more
How important is customer satisfaction and experience, and what does it have to do with learning and development? There is the old adage, “The customer is always right,” and countless books and papers outlining business strategies that put customers at the forefront of everything. Brandon Hall Group research says that... more
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