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Employee Training and Employee Experience Design

Feb 22, 2022 | Articles, Employee Training and Employee Experience Design

Want Experienced, Well-trained Talent? Offer a Returnship.

In the last two years, a record number of people have left their jobs. Some did so unintentionally — in the first year of the pandemic, unemployment soared to a level not seen since the 1930s — and some did so purposefully, leaving work in 2021 during the Great Resignation. While the... more

returnship for talent
Jan 20, 2022 | Articles, Employee Training and Employee Experience Design

Three Reasons Learners Aren’t Engaging

You put your heart and soul into your Learning and Development (L&D) program. You work hard to develop training materials that will interest your learners. You introduce technologies that should make accessing learning easier for them. You implement cultural changes within your organization that support training. Despite all of this... more

engage learners
Jan 13, 2022 | Articles, Employee Training and Employee Experience Design

Diversity & Inclusion: How TTEC Is Practicing the Uncomfortable Conversations

Over the past two years, movements such as #MeToo, #BlackLivesMatter, and #StopAsianHate have pushed companies to look at diversity and inclusion in a way that they never had before. Conversations that people used to steer away from at work were now becoming front and center. Topics such as race, sexual... more

diversity inclusion
Dec 16, 2021 | Articles, Employee Training and Employee Experience Design

Who’s on the L&D Naughty List this Holiday Season?

We’re making a list. We’re checking it twice. We’re going to find out who’s naughty or nice — and who has been taking workplace learning seriously this past year. While there are plenty of learners on the Nice List this year — we love engaged learners and supervisors who support... more

l and d naughty list
Dec 14, 2021 | Articles, Employee Training and Employee Experience Design, Instructional Design

Getting to Know You: Aiming to Better Understand Your Learners

Prior to the pandemic, delivering learning to a highly dynamic and mobile workforce was already a daunting task. Now, organizations are spending significant time and resources trying to understand the best ways to help their employees continue to learn, upskill, and reskill for the future. It has become clear that... more

getting to know understand learners
Nov 9, 2021 | Articles, Employee Training and Employee Experience Design

Understanding Your Learners: Knowing is Half the Battle

Learning & Development teams had to shift into high gear over the past two years, working to quickly upskill and reskill the workforce during a time of unprecedented change. The dynamics of the workforce and how employees interact with the company, technology, and each other changed dramatically. For instance, in... more

understanding your learners
Sep 1, 2021 | Articles, Employee Training and Employee Experience Design, Instructional Design

What Are the Six Essentials of Empowered Learner Experience?

Learner experience is certainly not a new topic but it’s become increasingly important as the state of corporate training has changed. Learners have come to expect training to “do something” for them. It can’t just be another task to check off the list. It needs to add tangible value. For... more

Empowered Learner Experience
May 13, 2021 | Articles, Employee Training and Employee Experience Design

Learner Preferences Are Front and Center

What do learners want? It’s the eternal question, asked by Learning & Development (L&D) leaders throughout the industry. The answer is important because research shows that when learners are delivered learning that meets their preferences, they do better. Training Industry’s most recent Learner Preference Report found that training programs delivered... more

learner preferences for learning
Mar 23, 2021 | Articles, Employee Training and Employee Experience Design, L&D Leadership & Culture

Bouncing Back: A Trainable Skill

It’s college basketball playoff season in the US – otherwise known as March Madness, where the country’s top teams in men’s and women’s hoops duke it out for the champions’ titles. As such, it was irresistible to not make reference to “the way the ball bounces” in some clever way... more

Resilient employee looking hopeful.
Dec 1, 2020 | Articles, Employee Training and Employee Experience Design, Instructional Design

Microlearning Solves Real-world L&D Problems: 4 Use Cases

The learning and development world has been abuzz about microlearning for some time now. It’s been a top trend on nearly every industry list for several years, although there are some common misconceptions about what microlearning is, and how best to use it. No longer controversial or new, it’s fair... more

microlearning
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