Inclusion. What is it and why is it important?

You’ve seen the stock imagery with models – sorry, diverse businesspeople – fist pumping in business meetings because their workplace is so successful and inclusive. A manager with her hand on an employee’s shoulder “being inclusive.” People of all nationalities and cultures laughing together with the joy of it all. That’s inclusion.

But let’s get real. The way inclusion looks in the workplace isn’t obvious or tokenistic. An inclusive culture is one where people’s voices are heard, where different individuals and their perspectives are welcomed, accepted, and respected, and where people can be their authentic and true selves. In a truly inclusive workplace, inclusion looks like productivity and engagement – people getting on with the job at hand, undistracted by things like discrimination or toxic management practices.

People working in inclusive work environments report performing at higher levels, commit to staying longer with an organization, are more creative, and say they are more engaged than when working in less inclusive environments.

For organizations, inclusivity is good for business. Inclusive workplaces are productive, attract and retain top talent, reduce turnover, and build greater resonance and trust with customers. Treating employees well is not only the right thing to do, but it’s the best way to communicate your organization’s values and strengthen relationships with customers, clients, and stakeholders.

So, forget the buzzwords and hype. Inclusion is ensuring that everyone, regardless of background, is set up to contribute their best work to organizational success. Now surely that’s something to smile about. And even better, it’s a learned skill. You can and should regularly train people on inclusion practices in your organization.

Add a calendar reminder for January to review our series of new and refreshed Diversity, Equity and Inclusion courses out now, and make them part of your workplace DEI strategy in 2023!