Each year G2 releases new Market Reports for Fall, Winter, Spring, and Summer and the rankings are based on authentic reviews from consumers. Last week G2 released their Summer 2023 Reports and not to brag, but Litmos added another 12 badges to our “trophy case”! You may be asking, what... more
What is the value of a happy customer? Quite a bit. According to research, hanging on to existing customers boosts your bottom line: a 5% increase in customer retention can result in an increase in revenue of between 25 and 29%. It’s also much simpler (and less expensive) to keep... more
In the last three years, Learning and Development (L&D) professionals have found themselves thrust into leadership positions on several important organizational initiatives. One of the most important? Diversity, Equity & Inclusion (DE&I). According to a recent report, more than half of L&D departments own or share responsibility for DE&I programs... more
Instructional design is more than just putting words together. It’s a powerful blend of empathy, connection, and customization that transforms learning experiences. In the rapidly evolving business landscape, organizations are harnessing the potential of eLearning to train their employees efficiently and effectively. This shift not only saves money but also... more
Your customer service agents are the face of your organization. They nurture relationships with existing clients, troubleshoot your products, and are available to answer questions whenever a customer needs to get in touch. Being a friendly voice on the phone isn’t always an easy job. Some problems are hard to... more
Think of your very best buying experience recently. You probably decided you needed something, did some research on your own, then bought the product with one click. It might have been delivered to you the next day with no shipping charge. The experience was likely simple, seamless, and most of... more
Sales has never been an easy job, but salespeople say it’s gotten more difficult recently. The last few years have been filled with uncertainty: the economy slowed down in the last months of 2022, bringing with it inflation, hiring freezes, and supply chain problems. None of this has been easy... more
Sales is all about closing the deal, no matter what, right? Not exactly. While making sales is the obvious mission of every sales department, the very best salespeople are most concerned with relationships. Their interest is in providing value to the customer, acting as trusted advisors, problem-solvers, and consultants. Top sales... more
Each person is unique. Like a woven tapestry, no two threads are exactly the same, yet together, they build an intricate, beautiful piece of art. On May 21, we celebrate this unique woven tapestry of humanity on the World Day for Cultural Diversity for Dialogue and Development. This day provides... more
Your partners are the face of your brand. They sell your product, service, refer, and market it. They also drive revenue, with 50% of the respondents to a Hubspot study attributing a quarter of their revenue to partners. It’s no surprise that strategic partnerships are increasingly popular; 75% of the... more
