It’s not a fun time to be customer service. According to the 10th edition of the Customer Care Measurement and Consultancy’s National Customer Rage Survey, which has tracked satisfaction and incivility in customer service since 1976, 43% of customers shouted at customer care representatives in 2020, an increase from 35%... more
With a growing need for training to be intentionally woven into employees’ everyday practices, Learning & Development (L&D) professionals need to think about what strategies can be integrated into workplace learning to support the effective transfer of role-relevant knowledge and skills to employees. With more emphasis being placed on providing... more
Organizations have historically prioritized compliance training to help protect the business from legal, data privacy, and security issues, and to satisfy regulatory requirements. Today more than ever, we know the importance of compliance training lies not only in risk mitigation, but also in its ability to help businesses build stronger,... more
The digital age and the disruptions arising from COVID-19 have revolutionized the way businesses sell their products and services, but the transition to virtual sales has been a difficult one for many organizations and sales professionals. With buyers complaining about unprepared reps and sales teams struggling to perform due to... more
Last week, Litmos held a live virtual event, “Compliance Training Made Easy,” in which panelists Pam Ramsbott (Director of Global Talent Management, Litmos) and Emilee Johnson (VP of Corporate Enablement & Global Sales, Celigo) discussed how to create a culture of compliance through continuous training, how to “go beyond the... more
“The single biggest driver of business impact is the strength of an organization’s learning culture.” – Josh Bersin Tech and software companies face a relentless challenge: how to keep their customers, partners, and employees not just up-to-date, but ahead of the curve. The constant evolution of software, hardware, and services... more
Regardless of how instruction will be delivered, L&D professionals need to be mindful of how their learners will interact with the content they are presented. Social learning is an approach that leverages interpersonal connections to facilitate knowledge acquisition and skill development. Collaboration, interaction, and shared experiences are emphasized within the... more
Founded in 1947, SouthernCarlson has been a stalwart in the distribution of construction and industrial supplies. With a mission to provide fanatical service and fast delivery, SouthernCarlson set out to create a learning program that both empowered their employees and fulfilled their mission. However, meeting the needs of a global,... more
Are you looking for an effective way to engage your learners and improve their learning outcomes? A learning path may be the answer. Learning paths are designed to help learners progress through a course, develop skills, and acquire knowledge at their own pace. By optimizing your learning experience with a... more
Compliance training is crucial for L&D managers to ensure the safety, security, legality and ethical behaviour of their teams, to meet regulatory requirements and avoid exposure to risk. But there’s a dilemma that every manager using Litmos LMS needs to consider: whether to utilise Litmos’ extensive library of pre-built off-the-shelf... more
