In 1980, Douglas Adams, the author of The Hitchhiker’s Guide to the Galaxy, wrote about a planet that shot all their middle managers into space. Two-thirds of the planet invented a story about a pending apocalypse, convinced all their middlemen to get on a spaceship, and said they’d catch up... more
Benfer brings more than 25 years of experience working with top brands to drive revenue growth and go-to-market strategies July 23, 2025, San Francisco, CA – Litmos, a leading corporate learning solutions provider to over 4,000 companies and 30 million learners, announced it has appointed Michelle Benfer as its next... more
Customer Experience (CX) experts know that educated customers are more likely to renew subscriptions, make repeat purchases, and become vocal brand advocates. They also know that comprehensive, targeted customer training makes a huge impact on customer sentiment, increasing customer satisfaction (CSAT) scores by 26.2%. At Litmos, we’re often asked how... more
Litmos continues to expand its robust content offerings, and is excited to announce a new partnership with BizLibrary! The new BizLibrary Catalog subscription from Litmos, enhances the already robust Litmos eLearning course catalog by adding 10,000 training courses on a wide array of topics — from technology and business to... more
Creating an effective e-learning storyboard is both a science and an art. It requires careful planning, a deep understanding of your learners, and a thoughtful approach to how content is sequenced and experienced. A good storyboard lays the foundation for the entire learning experience, providing a clear roadmap for instructional... more
Key Takeaways: Self-service customer training improves loyalty and reduces support calls by empowering clients to help themselves. Most customers prefer self-service options for simple problems and expect accessible resources from brands. Well-designed training can double as ongoing marketing and create opportunities to promote additional products. If businesses don’t provide effective... more
A guide to creating customer training that drives satisfaction, retention, and revenue and growth. Customer education (CE) has become a critical component for driving adoption, retention, and revenue across industries, with research showing that customer training can yield top-line revenue increase of averaging 7.6%.2 With its latest customer training playbook,... more
Key Takeaways: Engaging, accurate, and relevant compliance training helps employees retain and effectively apply critical compliance information. Staying on top of compliance training is more than a regulatory requirement; strong compliance training programs create an organizational culture of integrity and trust. Continuously updating compliance training, incorporating employee feedback, and offering... more
Key Takeaways: Almost half of healthcare leaders plan to leave their organizations within a year due to high stress and burnout. L&D can mitigate leadership turnover by focusing on succession planning and executive stress reduction. Growing internal talent through structured training, mentorship, and tailored leadership training can build leadership pipelines,... more
Updated on December 1, 2025 Onboarding is a critical process that sets the tone for an employee’s journey within a company. Yet, the traditional approach of limiting onboarding to the first 30, 60, or 90 days is often insufficient for fostering long-term engagement and productivity. Organizations must move beyond these... more
