What’s in your calendar for Friday, 28th January? Perhaps you’re a literary buff and will celebrate the 208th anniversary of Jane Austen’s “Pride and Prejudice.” Maybe you’re a child of the 80s and mark this as the day the charity single “We Are the World” was recorded. Those are cheers-worthy happenings indeed, but did... more
You put your heart and soul into your Learning and Development (L&D) program. You work hard to develop training materials that will interest your learners. You introduce technologies that should make accessing learning easier for them. You implement cultural changes within your organization that support training. Despite all of this... more
In the TV show, Schitt’s Creek, there’s an ongoing inclusion of the song “The Best” by Tina Turner. It pops up in the form of an acoustic serenade, an endearing lip sync, and it even finds its way into a pivotal scene in the show’s finale. In our last Lenny... more
This year’s Black Friday didn’t see a crush of eager shoppers at every big box store in the nation. Very few people waited all night for doorbusters or fought over merchandise in crowded store aisles. In fact, due to concerns about the coronavirus, most shoppers stayed home on Black Friday.... more
Organizations have learned a lot collectively in the last few weeks and months. They learned how to transition to a digital workplace, whether that was in their annual plan or not. They moved from hesitant work-from-home policies to all-in remote teams. They embraced remote communication tools, online training platforms, and... more
I’m really encouraged by the amount of focus and attention leaders are beginning to put on the employee experience. Not the specific role or job deliverables, but the overall well-being and journey that an employee takes with their employer. Understanding the journey from your employees’ perspective helps provide valuable perspective... more
How important is customer satisfaction and experience, and what does it have to do with learning and development? There is the old adage, “The customer is always right,” and countless books and papers outlining business strategies that put customers at the forefront of everything. Brandon Hall Group research says that... more
Do you know how your learners feel about their learning experiences? The more we learn about emotions, the more we realize they influence everything we think and do. 1.Emotions drive decisions for learners and customers alike. Emotions are driving our decisions, and usually more than we believe they are. According... more
Transformations are everywhere lately. We’re talking about and hearing about digital transformation, business transformation, transformation acceleration and cultural transformation in just about every other business article or conversation. Cultural transformation is essentially aligning your people, processes and business tactics with a new “north star” for your organization. I would argue... more
Introduction Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given. And for organizations that face high employee turnover, it’s even more challenging. How can you systematically develop and deliver great customer experience skills? The principles behind human learning are still... more
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