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Posts tagged "employee training"

Data Privacy: Four Ways to Raise Employee Awareness
Jan 27, 2022 | Articles, Compliance Training, Course Content, Enterprise Learning

Data Privacy: Four Ways to Raise Employee Awareness

What’s in your calendar for Friday, 28th January? Perhaps you’re a literary buff and will celebrate the 208th anniversary of Jane Austen’s “Pride and Prejudice.” Maybe you’re a child of the 80s and mark this as the day the charity single “We Are the World” was recorded. Those are cheers-worthy happenings indeed, but did... more

Three Reasons Learners Aren’t Engaging
Jan 20, 2022 | Articles, Employee Experience, Enterprise Learning, Gamification, Learning

Three Reasons Learners Aren’t Engaging

You put your heart and soul into your Learning and Development (L&D) program. You work hard to develop training materials that will interest your learners. You introduce technologies that should make accessing learning easier for them. You implement cultural changes within your organization that support training. Despite all of this... more

Simply the Best: Lenny Award Winners 2020
Dec 10, 2020 | Articles, Customer Training, Enterprise Learning, Learning Management System, Mobile Learning, Partner Training, Sales Training

Simply the Best: Lenny Award Winners 2020

In the TV show, Schitt’s Creek, there’s an ongoing inclusion of the song “The Best” by Tina Turner. It pops up in the form of an acoustic serenade, an endearing lip sync, and it even finds its way into a pivotal scene in the show’s finale. In our last Lenny... more

5 Ways to Support Your Retail Reps Through The Holidays
Dec 3, 2020 | Articles, Customer Service Training, eCommerce, eLearning

5 Ways to Support Your Retail Reps Through The Holidays

This year’s Black Friday didn’t see a crush of eager shoppers at every big box store in the nation. Very few people waited all night for doorbusters or fought over merchandise in crowded store aisles. In fact, due to concerns about the coronavirus, most shoppers stayed home on Black Friday.... more

Tackling Transitions in Your Employee Experience
May 12, 2020 | Articles, Employee Experience, Enterprise Learning

Tackling Transitions in Your Employee Experience

Organizations have learned a lot collectively in the last few weeks and months. They learned how to transition to a digital workplace, whether that was in their annual plan or not. They moved from hesitant work-from-home policies to all-in remote teams. They embraced remote communication tools, online training platforms, and... more

How Should the Learner’s Journey Fit into the Employee Journey?
Feb 27, 2020 | Articles, Employee Experience, Enterprise Learning

How Should the Learner’s Journey Fit into the Employee Journey?

I’m really encouraged by the amount of focus and attention leaders are beginning to put on the employee experience. Not the specific role or job deliverables, but the overall well-being and journey that an employee takes with their employer. Understanding the journey from your employees’ perspective helps provide valuable perspective... more

What’s Learning’s Role in Customer Satisfaction
Mar 29, 2019 | Articles, Customer Experience, Customer Service Training, Employee Experience, Enterprise Learning, Litmos, Webinar

What’s Learning’s Role in Customer Satisfaction

How important is customer satisfaction and experience, and what does it have to do with learning and development? There is the old adage, “The customer is always right,” and countless books and papers outlining business strategies that put customers at the forefront of everything. Brandon Hall Group research says that... more

How emotions influence education
Mar 21, 2019 | Articles, Course Content, Customer Experience, Employee Experience, Enterprise Learning

How emotions influence education

Do you know how your learners feel about their learning experiences? The more we learn about emotions, the more we realize they influence everything we think and do. 1.Emotions drive decisions for learners and customers alike. Emotions are driving our decisions, and usually more than we believe they are. According... more

3 customer-centric ideas to rock your cultural transformation
Jan 31, 2019 | Articles, Customer Experience, Enterprise Learning, Learning

3 customer-centric ideas to rock your cultural transformation

Transformations are everywhere lately. We’re talking about and hearing about digital transformation, business transformation, transformation acceleration and cultural transformation in just about every other business article or conversation. Cultural transformation is essentially aligning your people, processes and business tactics with a new “north star” for your organization. I would argue... more

Learning to Face Customers
Oct 3, 2018 | Articles, Blended Learning, Customer Experience, Enterprise Learning

Learning to Face Customers

Introduction Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given. And for organizations that face high employee turnover, it’s even more challenging. How can you systematically develop and deliver great customer experience skills? The principles behind human learning are still... more

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