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Posts tagged "Learning and development"

Learning, what is it good for?

Learning, what is it good for?

Apr 17, 2019

David Wilson, Founder and CEO at Fosway Group, Europe’s #1 HR industry analyst, joins us to share his thoughts on...

The importance of partner training

The importance of partner training

Apr 3, 2019

Imagine you’re a major company in the B2B space. Your sales are mostly handled by your channel partners, and to...

What’s Learning’s Role in Customer Satisfaction

What’s Learning’s Role in Customer Satisfaction

Mar 29, 2019

How important is customer satisfaction and experience, and what does it have to do with learning and development? There is...

How emotions influence education

How emotions influence education

Mar 21, 2019

Do you know how your learners feel about their learning experiences? The more we learn about emotions, the more we...

How do Lucky Learning Pros Find their Pot of Gold?

How do Lucky Learning Pros Find their Pot of Gold?

Mar 15, 2019

It’s St Patrick’s Day weekend and millions of people around the globe are about to get their green on and...

Supporting Gig Worker Performance

Supporting Gig Worker Performance

Mar 12, 2019

The Gig Economy is a thing. What I mean here is that there are an increasing number of companies using...

How technology is changing training in the airline industry

How technology is changing training in the airline industry

Mar 7, 2019

The aviation industry is facing a major personnel shortage. According to Boeing’s 2018 Pilot and Technician report, airlines will need...

Learning still isn’t very learner-centric

Learning still isn’t very learner-centric

Feb 27, 2019

Learners are inching closer to the center of learning but still have a way to go. For the better part...

8 Skills That Are Often Overlooked In Customer Service Online Training

8 Skills That Are Often Overlooked In Customer Service Online Training

Feb 26, 2019

Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I...

How training sets the stage for your customer experience

How training sets the stage for your customer experience

Feb 21, 2019

Training is more than we often think it is. It’s a way to teach standards, procedures, processes. It’s also a way...

How to make learners fall in love with training

How to make learners fall in love with training

Feb 14, 2019

How to make learners fall in love with training Sometimes, L&D people may feel that they’re forcing people to learn....

3 customer-centric ideas to rock your cultural transformation

3 customer-centric ideas to rock your cultural transformation

Jan 31, 2019

Transformations are everywhere lately. We’re talking about and hearing about digital transformation, business transformation, transformation acceleration and cultural transformation in...

What’s the focus for learning technology in 2019?

What’s the focus for learning technology in 2019?

Jan 24, 2019

Even with the many changes to the learning-technology space in 2018, I do believe that 2019 is the year the...

Emotion in learning (Part 2)

Emotion in learning (Part 2)

Jan 23, 2019

Before reading this post, please take a few minutes to read Part 1 for important context and info on why...

Emotion in learning (Part 1)

Emotion in learning (Part 1)

Jan 18, 2019

The secret behind learning design? Emotion. You know the old saying:”leave the emotion out of it.” I’m here to advise you...

What NOT to do in L&D

What NOT to do in L&D

Jan 16, 2019

As do most articles in the L&D space, I frequently talk about what we should do. And, it occurred to...

2018 in the Rearview Mirror

2018 in the Rearview Mirror

Jan 9, 2019

We perceive time subjectively. The past year simultaneously crept along at a snail’s pace and flew by, and here we...

The CLO Holiday Wish List

The CLO Holiday Wish List

Dec 21, 2018

It’s that time of year again, when we get to give and receive gifts. How festive and how fun, regardless...

Engaging Employees to Learn as Part of Your Customer Experience Strategy

Engaging Employees to Learn as Part of Your Customer Experience Strategy

Dec 19, 2018

The best customer experiences are outcomes of the best employee experiences. Employees can only deliver on great experiences by feeling...

Optimizing Ideation

Optimizing Ideation

Dec 13, 2018

I’ve a personal mantra that you have to generate a lot of ideas to get a collection of good ones....

Training Gen Z: What Your Youngest Employees Expect From the Workplace

Training Gen Z: What Your Youngest Employees Expect From the Workplace

Nov 15, 2018

Once again, it’s time to start worrying about a new generation coming into the workforce.  In fact, the worrying has...

3 ways to prevent employee burnout in the contact center

3 ways to prevent employee burnout in the contact center

Oct 9, 2018

There is a strange dichotomy in customer service organizations. Customer service, at its core, should be joyful. It feels good...

Learning to Face Customers

Learning to Face Customers

Oct 3, 2018

Introduction Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given....

5 Steps L&D Can Take to Support HR Employee Advocacy Projects

5 Steps L&D Can Take to Support HR Employee Advocacy Projects

Nov 1, 2016

Employee advocacy is about allowing employees to share your company story and messages with their networks. In some cases the...

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