
Learning, what is it good for?
David Wilson, Founder and CEO at Fosway Group, Europe’s #1 HR industry analyst, joins us to share his thoughts on...
David Wilson, Founder and CEO at Fosway Group, Europe’s #1 HR industry analyst, joins us to share his thoughts on...
Imagine you’re a major company in the B2B space. Your sales are mostly handled by your channel partners, and to...
How important is customer satisfaction and experience, and what does it have to do with learning and development? There is...
Do you know how your learners feel about their learning experiences? The more we learn about emotions, the more we...
It’s St Patrick’s Day weekend and millions of people around the globe are about to get their green on and...
The Gig Economy is a thing. What I mean here is that there are an increasing number of companies using...
The aviation industry is facing a major personnel shortage. According to Boeing’s 2018 Pilot and Technician report, airlines will need...
Learners are inching closer to the center of learning but still have a way to go. For the better part...
Are you offering your customer service team the resources they need to keep your customers loyal? In this article, I...
Training is more than we often think it is. It’s a way to teach standards, procedures, processes. It’s also a way...
How to make learners fall in love with training Sometimes, L&D people may feel that they’re forcing people to learn....
Transformations are everywhere lately. We’re talking about and hearing about digital transformation, business transformation, transformation acceleration and cultural transformation in...
Even with the many changes to the learning-technology space in 2018, I do believe that 2019 is the year the...
Before reading this post, please take a few minutes to read Part 1 for important context and info on why...
The secret behind learning design? Emotion. You know the old saying:”leave the emotion out of it.” I’m here to advise you...
As do most articles in the L&D space, I frequently talk about what we should do. And, it occurred to...
We perceive time subjectively. The past year simultaneously crept along at a snail’s pace and flew by, and here we...
It’s that time of year again, when we get to give and receive gifts. How festive and how fun, regardless...
The best customer experiences are outcomes of the best employee experiences. Employees can only deliver on great experiences by feeling...
I’ve a personal mantra that you have to generate a lot of ideas to get a collection of good ones....
Once again, it’s time to start worrying about a new generation coming into the workforce. In fact, the worrying has...
There is a strange dichotomy in customer service organizations. Customer service, at its core, should be joyful. It feels good...
Introduction Dealing with customers successfully is a critical skill for an organization, yet developing these abilities is not a given....
Employee advocacy is about allowing employees to share your company story and messages with their networks. In some cases the...
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