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eLearning Blog

How to measure the ROI of customer training programs

Six Ways Measure the Success of Customer Training

Jul 21, 2025 | Articles, Customer Training and Customer Experience Design

Customer Experience (CX) experts know that educated customers are more likely to renew subscriptions, make repeat purchases, and become vocal brand advocates. They also know that comprehensive, targeted customer training makes a huge impact on customer sentiment, increasing customer satisfaction... more

Liz Jukovsky Liz Jukovsky
Content Marketing Manager
Filters
Categories:
Compliance TrainingOnboardingSales TrainingAI in LearningTraining TrendsDigital TransformationEmployee Training and Employee Experience DesignCustomer Training and Customer Experience DesignL&D Leadership & CultureInstructional DesignLitmos and Learning Industry News
Tags:
adaptive learningblended learningartificial intelligencecase studycontinuous learningcustomer educationconstruction industryeCommercehealthcare trainingmanufacturing trainingmicrolearningbusiness services trainingCorporate Trainingenterprise learninggamificationreskillingROI
roi employee training
Jul 25, 2023 | Articles, Employee Training and Employee Experience Design

The ROI of Training Your Employees

Nothing strikes fear into a training manager’s heart quite like the word “ROI.” Trying to prove to leadership that a...

A.J. O'Connell A.J. O'Connell
Senior eLearning Expert
reskilling workforce
Jul 18, 2023 | Articles, Employee Training and Employee Experience Design

5 Tips to Reskill Your Workforce

When we talk about reskilling, we usually start with the fact that many workers won’t have their current jobs in...

A.J. O'Connell A.J. O'Connell
Senior eLearning Expert
Blog 7 13 2023
Jul 13, 2023 | Articles

Connecting Learning to Performance

As companies deal with renewed scrutiny on expenses, demonstrating a return on investment rises up the priority list of most...

Matt Pittman Matt Pittman
Principal Analyst
Blog 7 6 2023 BlogImage
Jul 6, 2023 | Articles

What is Partner Training? The Undeniable Impact of Training Your Partners Effectively

Imagine you’re a major company in the B2B space. Your sales are mostly handled by your channel partners, and to...

A.J. O'Connell A.J. O'Connell
Senior eLearning Expert
Customer Training Clients Love
Jun 27, 2023 | Articles, Customer Training and Customer Experience Design

Customer Training Your Clients Will Love

If you’ve ever been to the Apple store, you know that it’s kind of an experience: you can buy products...

A.J. O'Connell A.J. O'Connell
Senior eLearning Expert
natl writing day
Jun 22, 2023 | Articles

Everyone Writes, But Are You Being Heard? Mastering the Art of Engaging Writing on National Writing Day

Did you know that 23rd June is the UK’s National Writing Day? And this sceptred isle has housed a host...

Carl Connor Carl Connor
g2 awards 2023
Jun 21, 2023 | Articles

Litmos Excels in G2 Summer Report

Each year G2 releases new Market Reports for Fall, Winter, Spring, and Summer and the rankings are based on authentic...

Kristin Simpson Lane Kristin Simpson Lane
Customer Marketing Program Manager
customer training customer success
Jun 15, 2023 | Articles, Customer Training and Customer Experience Design

Four Ways to Drive Recurring Revenue with Customer Training

What is the value of a happy customer? Quite a bit. According to research, hanging on to existing customers boosts...

A.J. O'Connell A.J. O'Connell
Senior eLearning Expert
learning supports dei
Jun 13, 2023 | Articles

5 Ways Learning Supports DE&I Initiatives

In the last three years, Learning and Development (L&D) professionals have found themselves thrust into leadership positions on several important...

A.J. O'Connell A.J. O'Connell
Senior eLearning Expert
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Featured Bloggers

Liz Jukovsky

Liz Jukovsky

Content Marketing Manager

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A.J. O'Connell

A.J. O'Connell

Senior eLearning Expert

Kate Bos

Kate Bos

Product Manager, Compliance

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