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eLearning Blog

How to measure the ROI of customer training programs

Six Ways Measure the Success of Customer Training

Jul 21, 2025 | Articles, Customer Training and Customer Experience Design

Customer Experience (CX) experts know that educated customers are more likely to renew subscriptions, make repeat purchases, and become vocal brand advocates. They also know that comprehensive, targeted customer training makes a huge impact on customer sentiment, increasing customer satisfaction... more

Liz Jukovsky Liz Jukovsky
Content Marketing Manager
Filters
Categories:
Compliance TrainingOnboardingSales TrainingAI in LearningTraining TrendsDigital TransformationEmployee Training and Employee Experience DesignCustomer Training and Customer Experience DesignL&D Leadership & CultureInstructional DesignLitmos and Learning Industry News
Tags:
adaptive learningblended learningartificial intelligencecase studycontinuous learningcustomer educationconstruction industryeCommercehealthcare trainingmanufacturing trainingmicrolearningbusiness services trainingCorporate Trainingenterprise learninggamificationreskillingROI
instructional design
Jun 8, 2023 | Articles, Instructional Design

Instructional Design: It’s More Than Just Words 

Instructional design is more than just putting words together. It’s a powerful blend of empathy, connection, and customization that transforms...

Jill Parsons Jill Parsons
Learning Designer
providing great customer service
Jun 6, 2023 | Articles, Customer Training and Customer Experience Design

Providing Great Service in the Face of Rising Customer Expectations

Your customer service agents are the face of your organization. They nurture relationships with existing clients, troubleshoot your products, and...

A.J. O'Connell A.J. O'Connell
Senior eLearning Expert
buyer expectations sales training
Jun 1, 2023 | Articles, Sales Training

Training Sales Teams to Meet Rising Buyer Expectations

Think of your very best buying experience recently. You probably decided you needed something, did some research on your own,...

A.J. O'Connell A.J. O'Connell
Senior eLearning Expert
agility training for sales
May 26, 2023 | Articles, Sales Training

5 Ways to Train Your Sales Team to be More Agile

Sales has never been an easy job, but salespeople say it’s gotten more difficult recently. The last few years have...

A.J. O'Connell A.J. O'Connell
Senior eLearning Expert
sales training skills
May 23, 2023 | Articles, Sales Training

Sales Training: Product Knowledge, Soft Skills, or Both?

Sales is all about closing the deal, no matter what, right? Not exactly. While making sales is the obvious mission...

A.J. O'Connell A.J. O'Connell
Senior eLearning Expert
world cultural diversity day
May 18, 2023 | Articles

World Day for Cultural Diversity: Deepen Your Understanding

Each person is unique. Like a woven tapestry, no two threads are exactly the same, yet together, they build an...

Jill Parsons Jill Parsons
Learning Designer
resist partner training
May 16, 2023 | Articles

5 Ways to Overcome Resistance to Partner Training

Your partners are the face of your brand. They sell your product, service, refer, and market it. They also drive...

A.J. O'Connell A.J. O'Connell
Senior eLearning Expert
litmos TrustRadius awards top rated
May 11, 2023 | Articles

Litmos is Top Rated by TrustRadius

Met Gala Monday, Oscars Sunday… TrustRadius Thursday? Okay, maybe it’s not an official thing, but if you read our G2...

Kristin Simpson Lane Kristin Simpson Lane
Customer Marketing Program Manager
G2 blog
Apr 27, 2023 | Articles

And the Award Goes to…. Litmos!

Spring is finally in the air and so is award season! From the Oscars to the Grammys people love celebrating...

Kristin Simpson Lane Kristin Simpson Lane
Customer Marketing Program Manager
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Featured Bloggers

Liz Jukovsky

Liz Jukovsky

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Dr. Jill Stefaniak

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A.J. O'Connell

A.J. O'Connell

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Kate Bos

Kate Bos

Product Manager, Compliance

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