Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons why you should bring mobile learning into the fold to improve employee productivity and online training ROI. 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore We often think of customer service […]

With the latest research showing that "Americans check their phone on average once every 12 minutes" (yes, that's 80 times a day) as reported by the New York Post, it's no wonder that all eyes in corporate learning are also on mobile. Almost literally, "all eyes" are staring at phones a large percentage of the time in […]

While some percentage of your learners may love to sit inside the corporate office at their trusty, familiar desks to do training, a growing number prefer to be free to roam. The mobile, global workforce continues to expand for lots of good reasons, such as more and more companies trusting their people to work from […]

The technology industry can feel like a whirlwind at times. Things change at a breakneck pace. What was cool yesterday is passe by next week. And, competition is fierce. There's no such thing as sitting back and enjoying a leadership position in the market. We need to keep pushing and pushing the envelope to stay […]

Your retail staff is vital to the success of your store. After all the advertising and promotion is done, having a well-trained, positive, helpful team on the floor is vital to converting customer foot traffic into sales and profit. So how do you keep a busy, far-flung workforce trained on your latest techniques, policies and […]

Of late, there's been a flurry of attention to the term 'microlearning'. You see it in magazine articles, conference talks, and of course vendor ads. And it has been portrayed as everything from the latest fad to the solution to all ills. The real task is to first separate the wheat from the chaff. Just […]

There are not many careers that are as hectic as that of the field rep. With their busy schedules, driving to make a sale and a list of leads as long as their arm, delivering training can be a tricky area to manage. Ask field reps to attend a week-long training session away from their […]

You packed your training program with great content, and it is getting rave reviews with beta testers. Now you need buy-in from the executive level for their feedback and input for a full rollout. Consider these tips for getting the C-suite engaged. 1. Include Them in the Assessment Phase You'll get a better response when […]

Alongside gamification, mLearning and xAPI, ‘micro-learning’ has become one of the buzzwords within the e-learning industry over the past few years. In this article, we'll explain the optimal way to deliver additional resources with your next micro-learning course. Benefits of Micro-learning As many of you know from my previous articles both on this website, the […]

The recent data about mobile device usage is a strong signal for what the future has in store. "Mobile devices will account for 75% of global internet use next year, according to Zenith’s new Mobile Advertising Forecasts, published today. The mobile proportion of internet use has increased rapidly, from 40% in 2012 to 68% in […]