It’s hard to believe that SAP Customer Experience LIVE is over! Time flies when you’re having fun and learning how to optimize your training with customers, partners, and colleagues. To celebrate the conference in all its glory, we wanted to recap why SAP Customer Experience LIVE was THE place to be. The Numbers: With so […]

During SAP Customer Experience LIVE, we were honored to showcase our winners for our annual Lenny Awards! The Lenny Awards celebrate exceptional businesses using training to create positive experiences for customers every day.   These awards were driven by hundreds of submissions from our customers across many different use cases. I’m always blown away by […]

You’ve got a great idea for a gig economy business and you’re anxious to join Amazon, Uber, Lyft and a host of other companies in the sharing economy, employing independent contractors as your workforce. But wait — you also want to make sure those contractors know how to do their jobs, and represent your company well. […]

Once again, it's time to start worrying about a new generation coming into the workforce.  In fact, the worrying has already begun. A recent study showed that managers are not excited to welcome Generation Z, which has already begun to enter the workforce. They're voicing concerns familiar to anyone who has ever read a think […]

Is mobile learning a viable addition for your customer service online training course? In this article, I’ll highlight eight reasons why you should bring mobile learning into the fold to improve employee productivity and online training ROI. 8 Mobile Learning Benefits For Customer Service Online Training You Might Ignore We often think of customer service […]

With the latest research showing that "Americans check their phone on average once every 12 minutes" (yes, that's 80 times a day) as reported by the New York Post, it's no wonder that all eyes in corporate learning are also on mobile. Almost literally, "all eyes" are staring at phones a large percentage of the time in […]

While some percentage of your learners may love to sit inside the corporate office at their trusty, familiar desks to do training, a growing number prefer to be free to roam. The mobile, global workforce continues to expand for lots of good reasons, such as more and more companies trusting their people to work from […]

The technology industry can feel like a whirlwind at times. Things change at a breakneck pace. What was cool yesterday is passe by next week. And, competition is fierce. There's no such thing as sitting back and enjoying a leadership position in the market. We need to keep pushing and pushing the envelope to stay […]

Your retail staff is vital to the success of your store. After all the advertising and promotion is done, having a well-trained, positive, helpful team on the floor is vital to converting customer foot traffic into sales and profit. So how do you keep a busy, far-flung workforce trained on your latest techniques, policies and […]

Of late, there's been a flurry of attention to the term 'microlearning'. You see it in magazine articles, conference talks, and of course vendor ads. And it has been portrayed as everything from the latest fad to the solution to all ills. The real task is to first separate the wheat from the chaff. Just […]

There are not many careers that are as hectic as that of the field rep. With their busy schedules, driving to make a sale and a list of leads as long as their arm, delivering training can be a tricky area to manage. Ask field reps to attend a week-long training session away from their […]

You packed your training program with great content, and it is getting rave reviews with beta testers. Now you need buy-in from the executive level for their feedback and input for a full rollout. Consider these tips for getting the C-suite engaged. 1. Include Them in the Assessment Phase You'll get a better response when […]

Alongside gamification, mLearning and xAPI, ‘micro-learning’ has become one of the buzzwords within the e-learning industry over the past few years. In this article, we'll explain the optimal way to deliver additional resources with your next micro-learning course. Benefits of Micro-learning As many of you know from my previous articles both on this website, the […]

The recent data about mobile device usage is a strong signal for what the future has in store. "Mobile devices will account for 75% of global internet use next year, according to Zenith’s new Mobile Advertising Forecasts, published today. The mobile proportion of internet use has increased rapidly, from 40% in 2012 to 68% in […]

Over the last few weeks I've been experimenting with daily online conversations. Sort of like daily office hours, but it's morphed into something more. Morning L&D Talk is the current working title. The new online app blab.im is the tool I use. The last few weeks have been an interesting test case in how this […]

The L&D industry talks a lot about mobile learning. But what about mobile training? With as much as we focus on the learner these days, its equally important to focus on the instruction. Many will argue that you can't/shouldn't deliver entire classes on mobile devices. Let's put aside the notion that "courses" are wrong, and that […]

If you want to know what the future workplace employee looks like, just take a look at what K-12 educators are doing. I used to think there was very little connection between k-12 education and corporate training. And while I still see significant differences, I look to our education system often to see what type […]

Lately I've been following their Think With Google site thinkwithgoogle.com. They share great insights. As you might guess, Google has some excellent data on user habits. One of their latest articles is titled "I Want-to-Do Moments: From Home to Beauty". At first glance you may not think this article would apply to the work you […]

I guess technology is moving more quickly than I thought.  So quickly, in fact, that vertical video has already jumped the shark. Okay, maybe not yet. But it's further along in the main stream than I thought. Vertical video is already being embraced by mobile journalists. News departments and digital content producers have even defined […]

Another way to think about it is where learners are in their development. We use formal learning when they’re novices, and don’t know what they need or why they need it.  Once they’re on the job, when they’re practitioners, they know what they need and just want access to it.  The role of performance support […]

Mobile isn’t a fad; the uptake is undeniable and the ubiquity is obvious.  Given that you can no longer ignore mlearning, the question is what are you going to do about it?  The short answer is that you need a mobile strategy, but to get there we need some context. The first thing to consider […]

Most of the major eLearning development tools (Articulate, Captivate, etc) will tell you about developing once and publishing to many devices. While they technically can do this, designing great mobile courses requires a much more specific strategy. Just dumping your existing eLearning courses into this format will not yield very impressive results. If you’re creating […]

In terms of technology, hardly anything is moving faster than the increase in use of mobile devices such as smart phones and tablets. This technology offers a unique opportunity for expansion of Internet accessibility, and elimination of nearly all geographic constraints as they apply to corporate training. As smart phone and tablets continue to be […]

If you've decided that the use of a learning management system would greatly benefit your corporate eLearning program, then you’re probably wondering about the type of system you should purchase. There are several types of learning management systems on the market such as open-source, proprietary, and cloud-based. If you're thinking about purchasing a cloud-based learning […]